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Sophos Drive Encryption removes windows boot settings

ChrisMenai

I currently have 2 desktop computers and 2 laptops which need Sophos Disk encryption installed. Both the laptops install the software and encrypt the disks fine. One is a Dell Latitude E5500 and the other a Dell Latidue 13.

Unfortunatelly i cannot get the software to install properly on the two desktop computers. Both are Microsoft Stone DH55TC systems. they are using Intel H55 chipset motherboards. The problem occurs when the systems first reboot after installing the encryption client software. On the first reboot, the computers initialise Sophos correctly, but then fail to load the operating system. After some research i found that the boot settings for the operating system are being deleted when Sophos runs on the startup of the computers.

Version is 5.50.0


Is there any way to solve this issue?

 EDIT:

After MORE research, i found that the boot settings were only deleted on one of the computers (faulty obviously) but on the other, Sophos encryption just fails to find the OS at all. Its asif Sophos starts, and just cant find any OS to boot, and so restarts.

Having used winPE 3, i can access the OS files on the hard drive while running winPE from a CD, i can do this while Sophos is still installed and doesnt allow the hard drive to boot.

I dont know what else to do.

thanks

:4694


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  • 0

    Hi ChrisMenai,

    welcome to the forum.

    Thank you very much for bringing this one up. I've just searched the internet and I cannot find any information on the machine that you are referring to.

    At this point the next steps would be check if you can enter Safemode from Microsoft Windows and check if this can be loaded ok.

    However, I would recommend to open a new support call in order to speed up things - when doing so please provide more information from the machine such as a msinfo32 saved as NFO file.

    Regards

    Dan

    :4774
Reply
  • 0

    Hi ChrisMenai,

    welcome to the forum.

    Thank you very much for bringing this one up. I've just searched the internet and I cannot find any information on the machine that you are referring to.

    At this point the next steps would be check if you can enter Safemode from Microsoft Windows and check if this can be loaded ok.

    However, I would recommend to open a new support call in order to speed up things - when doing so please provide more information from the machine such as a msinfo32 saved as NFO file.

    Regards

    Dan

    :4774
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