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After installing the 8.0 SGN client on windows 7 system the system performance is poor

paresh palav

After installing the 8.0 SGN client on windows 7 system the system performance is poor.

Can anyone help in this issue.



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  • 0

    any one can suggest us why this issue occurs 

  • 0 in reply to paresh palav

    Also is there any document is there to prevent this issue

  • 0 in reply to paresh palav

    Hi again Paresh, 

    It would be best practice to upgrade the Preinstall. The Client Configuration package looks like it is updated already, so just the Preinstall along with the client. 

    Please let us know if you have any further questions. 

    Regards, 

  • 0 in reply to paresh palav

    Hi  

    As I have mentioned in my first post and agreeing with  that it best practises to have preinstall, client and client configuration package on the same version which will reduce many performances and feature-related issues of Safeguard. 

    Please install the same version Client on the machine and if still issue persists, you can go ahead with the file encryption engine.

  • 0 in reply to Jasmin

    Hi Jasmin,

     

    Just to update you ,

     

    As when we built the new Sophos Safeguard server 8.1 then we have already created the same version packages (Client,Configuration & Preinstall) but due to this packages we are facing the performance issue.

    Hence,one of my colleagues already case with sophos & case id is 8386595  and the engineer suggest that here to install the lower version.

     

    After some time we are facing the same issue again & case is logged with support 9354628 & now unable to connect with the support since yesterday and due to this our installation is stucked.

     

     Could you please provide us the relevant solution for this issue.

  • 0 in reply to paresh palav

    Hi Team,

    Could you please suggest how we can update the patch if we are having the client , preinstall version 8.00.0.251 and client configuration version is 8.10.0.323 .

    Also we are unable to connect with the sophos support & case id is 9354628

  • 0 in reply to paresh palav

    Hi Team,

    Could you please suggest how we can update the patch if we are having the client , preinstall version 8.00.0.251 and client configuration version is 8.10.0.323 .

    Also we are unable to connect with the sophos support & case id is 9354628.

    Also how we can identify the patch is updated or not and what is the impact of upgradation

  • 0 in reply to paresh palav

    The client are available via the main zip file you would have downloaded for the server install.

    The configuration only really contains settings as such - it's the client (and pre-install for Win7) that will affect performance. More so the client.

    The updates for the client are available from Sophos - The upgrade from 251 is available here - https://community.sophos.com/kb/en-us/131935 

    The configuration is new and matching your server at present - So I would upgrade the client first (with the link I've posted) and go from there?

     

  • 0 in reply to MichaelMcLannahan

    Hi Micheal,

     

    We have recently installed version as follows:

    1.Preinstall---8.00.0.251

    2.Client---8.00.0.251

    3.Client Configuration ---8.10.0.323

     

    As per you last suggestion,

    What is the exact process if the Preinstall and Client is older version in this scenario?

    So if we want to upgrade the Preinstall & Client then How we can go ahead,can you please us.

  • 0 in reply to RodS

    So in this scenario,

    We need to upgrade the first Preinstall then Client packages to match the all current version with Sophos Safeguard

  • 0 in reply to paresh palav

    Hi could anyone share the latest sophos safeguard version with supported windows client version os, does it support for the windows 7.pro

  • 0 in reply to paresh palav

    Hi - Just replied to your other post. I'm afraid no-one can (or should) link to it directly as it's available to users testing or have purchased the product. 

     

    I you don't see the product as I've shown after logging in - then you'll need to contact support who will take it up with you.

     

    The complete zip contains the pre-installer (this is NOT needed for Win10 - only Win7), latest clients for Mac AND PC and all the server setup/install too.

Reply
  • 0 in reply to paresh palav

    Hi - Just replied to your other post. I'm afraid no-one can (or should) link to it directly as it's available to users testing or have purchased the product. 

     

    I you don't see the product as I've shown after logging in - then you'll need to contact support who will take it up with you.

     

    The complete zip contains the pre-installer (this is NOT needed for Win10 - only Win7), latest clients for Mac AND PC and all the server setup/install too.

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