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HELP! Challenge/Response buttons grayed out

ivanwee

hi i am testing SGN Enterprise client on a Windows 7 PC. After i installed the client, the PC rebooted. After starting up, there was a message saying SGN Authentication not running. So i manually started it. Right after starting the PC rebooted immediately by itself. After it boot up, there is a message saying Workstation is locked.

At the challenge/response screen, the OK button is grayed out!

Anyone can help? How i do i get this PC up? There are some important stuff in there

:1104


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    Hi Adam,

    Thanks for posting your question in the SophosTalk community forums.

    I'm glad to hear that you are experiencing a high success rate in deployment and would like to help you get to 100% success. This is a tricky one to troubleshoot over a forum such as this because there will be a lot of going back and forth until we find the root cause.

    Did you read the KBA Preparations prior to installing SGN ? It may prove to be helpful. If this continues, during the installation have the installation logs written to a network share to send to Sophos Support so they can analyze if something is disconnecting during the installation.

    :1667
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  • 0

    Hi Adam,

    Thanks for posting your question in the SophosTalk community forums.

    I'm glad to hear that you are experiencing a high success rate in deployment and would like to help you get to 100% success. This is a tricky one to troubleshoot over a forum such as this because there will be a lot of going back and forth until we find the root cause.

    Did you read the KBA Preparations prior to installing SGN ? It may prove to be helpful. If this continues, during the installation have the installation logs written to a network share to send to Sophos Support so they can analyze if something is disconnecting during the installation.

    :1667
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