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HELP! Challenge/Response buttons grayed out

ivanwee

hi i am testing SGN Enterprise client on a Windows 7 PC. After i installed the client, the PC rebooted. After starting up, there was a message saying SGN Authentication not running. So i manually started it. Right after starting the PC rebooted immediately by itself. After it boot up, there is a message saying Workstation is locked.

At the challenge/response screen, the OK button is grayed out!

Anyone can help? How i do i get this PC up? There are some important stuff in there

:1104


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    Hi David,

    I'm experiencing this problem on a few Safeguard clients but excluding the localcache folder doesnot appear to resolve the problem. We're using Trend AV (Officescan 10.5 SP1) and SGN 4.50.152 and I've setup a global exclusion which I've confirmed using regedit is propogated down to the clients.

    I'd say about 98% of our users are fine but every now and again this little gremlin keeps crawling back in

    :1609
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  • 0

    Hi David,

    I'm experiencing this problem on a few Safeguard clients but excluding the localcache folder doesnot appear to resolve the problem. We're using Trend AV (Officescan 10.5 SP1) and SGN 4.50.152 and I've setup a global exclusion which I've confirmed using regedit is propogated down to the clients.

    I'd say about 98% of our users are fine but every now and again this little gremlin keeps crawling back in

    :1609
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