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HELP! Challenge/Response buttons grayed out

ivanwee

hi i am testing SGN Enterprise client on a Windows 7 PC. After i installed the client, the PC rebooted. After starting up, there was a message saying SGN Authentication not running. So i manually started it. Right after starting the PC rebooted immediately by itself. After it boot up, there is a message saying Workstation is locked.

At the challenge/response screen, the OK button is grayed out!

Anyone can help? How i do i get this PC up? There are some important stuff in there

:1104


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    Hi ivanwee,

    If you are still trying to recover this computer with the corrupt Local Cache, I recommend at this point using a tool like FixMBR to recover the original Windows 7 MBR. This will work as long as the drive did not get encrypted (which it sounds like it didn't).

    After you recover the Windows 7 MBR, then uninstall the SGNClient.msi and the Client Configuration MSI. Ater you reboot from that uninstall, exclude the install path for SGN Client from Sophos AV scanning. It's usually C:\Program Files\Utimaco\SafeGuard Enterprise\<app names>.

    Please let us know your results.

    :1166
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  • 0

    Hi ivanwee,

    If you are still trying to recover this computer with the corrupt Local Cache, I recommend at this point using a tool like FixMBR to recover the original Windows 7 MBR. This will work as long as the drive did not get encrypted (which it sounds like it didn't).

    After you recover the Windows 7 MBR, then uninstall the SGNClient.msi and the Client Configuration MSI. Ater you reboot from that uninstall, exclude the install path for SGN Client from Sophos AV scanning. It's usually C:\Program Files\Utimaco\SafeGuard Enterprise\<app names>.

    Please let us know your results.

    :1166
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