Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

[Sophos Notification]Advisory: Sophos Email Appliance - Sandstorm connection issue causing network connectivity test to fail and submissions reports fail

Hi Everyone,

Pulling reports on sandbox submissions shows samples in error state. The message will remain in quarantine until the admin releases them. Network connectivity test will fail. For a workaround, please check below article:



This thread was automatically locked due to age.
  • [Update] 11 Dec 2019

    The development has started the release process for the version containing the fix (4.5.2.2).

    Note: If you have already applied the below workaround below then we recommend that you remove the manually uploaded certificates prior to upgrading to 4.5.2.2. If however these were left in place and your appliance has already upgraded, then do not try and remove them post-upgrade.

    For more info- https://community.sophos.com/kb/en-us/134957