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Help! Our emails are false positive qualified as spam by Sophos, but the not-spam@labs.sophos.com answers with a "Other mail system problem 554-'Spam" !

This is since this Tuesday Sep 13th. It seems that an update of any policy in Sophos qualifies our normal mails as spam in the systems of our customers.

I tried to send a request to the not-spam@labs.sophos.com address as requested, but my mail is being rejected. Wtf?
What to do?

Matthias Ott

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Bianson over 8 years ago

MatthiasOtt

Hello,

I assume you were following this document? https://community.sophos.com/kb/en-us/23113 You're adding email as attachment correct?

These threads have more information on the 554 spam error, https://community.spiceworks.com/topic/1025418-554-rejected-due-to-spam-url-in-content + http://www.symantec.com/connect/forums/getting-error-554-transaction-failed-spam-message-not-queued-while-sending-mails-external-dom they may help you.

Regards,

Bob
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Bianson over 8 years ago

MatthiasOtt

Hello,

I assume you were following this document? https://community.sophos.com/kb/en-us/23113 You're adding email as attachment correct?

These threads have more information on the 554 spam error, https://community.spiceworks.com/topic/1025418-554-rejected-due-to-spam-url-in-content + http://www.symantec.com/connect/forums/getting-error-554-transaction-failed-spam-message-not-queued-while-sending-mails-external-dom they may help you.

Regards,

Bob
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Help! Our emails are false positive qualified as spam by Sophos, but the not-spam@labs.sophos.com answers with a "Other mail system problem 554-'Spam" !

Submitted a Tech Support Case lately from the Support Portal?