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05450544 - Sophos Firewall Ticket issue (Not providing support properly)

umesh prajapati

Hi Sophos Team,

I have logged ticket from 2 weeks & daily following up with the case. but no one responding on the case & not taking on priority.

Becasue of sophos issue, we are facing lots of issues in our business.

You can check the ticket & my follow-up email. Please escalate on high priority.

Its very very urgent.

Umesh



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    Hi Umesh,

    Apologies for the poor experience you had in working with our team. I have reached out to you via PM to inquire further. 

    If you require immediate assistance on a support case, the best way to reach our team is to call in. You can find our regional contact numbers on the following page under "For Critical Cases". 
    - support.sophos.com

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  • 0

    Hi Umesh,

    Apologies for the poor experience you had in working with our team. I have reached out to you via PM to inquire further. 

    If you require immediate assistance on a support case, the best way to reach our team is to call in. You can find our regional contact numbers on the following page under "For Critical Cases". 
    - support.sophos.com

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