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Sophos Home Login Issues

Bryan Truax

Hi All,

Have tried everything and haven't gotten anywhere.  I have Sophos Home and today I tried to download some FTP software.  Sophos blocked it but a pop-up said I could manage devices and sw and wanted me to login.  Apparently I didnt save my password.  I clicked the reset password button but never received and email.  And I never saw where I can request to resend the verification email.  So for support it says I have to login!  So now I am stuck.  I cant login and I cant reset my password which means I cant download anything.  How do I get help?  I have read through all the support pages and it seems unless I can login I cant get help.

Any ideas?

Thanks!



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    Hello Bryan,

    Thank you for contacting the Sophos Community.

    Make sure you’re accessing https://my.sophos.com/en-us/login/ which is the portal for Sophos Home users.

    Note: This email will come from no-reply@mail.home.sophos.com . If you didn’t receive this email, it was likely intercepted by a spam/junk mail filter. Check your spam/junk mail AND check your junk mail settings. You can also whitelist no-reply@mail.home.sophos.com per your email providers' settings.

    If you’re still unable to access to your Sophos Home account, please let me know.

    Regards,

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  • 0

    Hello Bryan,

    Thank you for contacting the Sophos Community.

    Make sure you’re accessing https://my.sophos.com/en-us/login/ which is the portal for Sophos Home users.

    Note: This email will come from no-reply@mail.home.sophos.com . If you didn’t receive this email, it was likely intercepted by a spam/junk mail filter. Check your spam/junk mail AND check your junk mail settings. You can also whitelist no-reply@mail.home.sophos.com per your email providers' settings.

    If you’re still unable to access to your Sophos Home account, please let me know.

    Regards,

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