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Uninstalling Sophos from Mac when app removed by throwing it into the bin.

Alex Gian

Hi,

I tried to uninstall Sophos by throwing the app into the bin, which was unsuccessful as the as I still get regular update notifications (pop-ups). How do I remove the remnants of the antivirus, please? These constant reminders are getting extremely irritating and I have to way to remove them.

Thanks!



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  • +1 suggested

    Hello,

    I have solution, you just need to follow this steps:

    • Use the Remove Sophos Endpoint tool
      1. Click the keys command + spacebar to open Spotlight.
      2. Type Remove Sophos.
        Note: If the tool exists or has not been moved to Trash, Spotlight will find it.
      3. Click enter to run the tool.
      Note: Sophos Anti-Virus cannot be uninstalled by dragging it from the Applications folder to the Trash.
    • Use the standalone Sophos anti-virus removal tool.
    • Use the terminal.
    • If you are prompted for a password,
      Type your macOS administrator password.
    • Enter the tamper protection password set in your policy.
    • If the uninstall still fails following the steps above, collect the SDU logs from the affected macOS then send it to Sophos Support.

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  • 0 in reply to Surgat

    Hey!

    There are still 2 files left:
    /System/Volumes/Data/private/var/db/dslocal/nodes/Default/groups/_sophos.plist
    /System/Volumes/Data/private/var/db/dslocal/nodes/Default/users/_sophos.plist

    As I understand, that is MacOS password cache DB. Do you know how how to remove those 2 files as well? Would be glad for the help.

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