Guest User!

You are not Sophos Staff.

Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 9 replies
  • Answers 1 answer
  • Subscribers 17 subscribers
  • Views 2779 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophia Community support ticket

KevinFleharty

How do I submit a ticket directly to Sophos Community support?

  I've already called Customer Care, but they redirect me to here.



This thread was automatically locked due to age.
Parents
  • 0

    I got 2 notifications of landis1973@gmail.com recieving a "Master of Upload Achievement" and "Popular File Achievement" from Sophos community. When I go to reset the password using the landis1973@gmail.com using the code from "Microsoft on behalf of Sophos" it validates. When i enter the reset password, it tells me that "Authentication failed. Please check your credentials and try again."

    Any reason why I would be recieving these achievement notices from your system on a email account I do not remember using? I would like to get this resolved, as if the account does exist, and I don't have access to it, someone may have created it for nefarious purposes.

  • 0 in reply to KevinFleharty

    Hi Kevin,

    These email notifications may be related to a recent Community platform update as these are new Community achievements and related to previous account activity on your (old?) account  (see here) from 5-7 years ago.

    Let me know if you would like me to merge your accounts together?

    Regards,

Reply Children