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Too slow internet speeds

I have a problem I cannot quite figure out. My customer has a 500/500 Mbp/s Internet connection. Clients do however only get 50 Mbit/s download speed and 120 Mbit/s upload. 

 

Yesterday I fluked their LAN and gave it a clean bill of health. When I hook up my laptop to the ISP router instead of the firewall I get full speed at 500/500 when testing with Ookla.

 

The strange thing is that this customer has a site-2-site vpn to our data center and traffic over the vpn gets full speed. I tested this by copying a large file (1 GB) between a linux server in the datacenter and a linux server at the customer site. I also get full speed when I download large files with wget directly on the firewall.

 

The firewall is a SG210 Active/passive HA pair, Firmware is the newest. QoS is disabled. I feel I have looked "everywhere" for settings slowing things down. I have tried disabling IPS, Web protection and ATP. I have also tried to reduce MTU size on WAN interface. None of these tests hav had any effect.

Interfaces are connected to the LAN switch with 1000/Full  (autoneg) and client computers also have 1000/Full. 

 

Anyone got any suggestions what might be causing this?



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  • Does 'Automatic Backup (Up2Date 9.510005)' still appear in 'Management >> Backup/Restore'?  If so, make a new backup and then restore from the one made on Aug 15.  If that didn't solve your problem, show us the Edit of your External interface on the 'Status' tab of 'Quality of Service (QoS)' and of any Bandwidth Pools and Download Throttling rules bound to the interface.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA