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Site no longer appears in Logging and Reporting-->Webserver Protection-->Details tab after firmware upgrade.

One of our websites is no longer appearing in the Logging and Reporting-->Webserver Protection-->Details tab after upgrading the firmware to 9.401-11 from the previous version. I can see traffic to that site in both the Live Log and the WAF log, but not in the Logging and Reporting-->Webserver Protection-->Details tab anymore. How can I get this site to appear again in that section?



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  • Has anyone been able to figure any of this out or have received word from Sophos as how to fix it?  Either of these things?

  • Jim, are you saying that the trick discovered by Louis-M didn't work for you?  Did you try the suggested PostgreSQL rebuild?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • BAlfson,

    In a test environment, on a test Sophos UTM instance, I tried the all the commands that you had posted including the postgresql92 rebuild, but that did not fix the Log Partition Status page which is still showing all 0's.  Since it did not fix this page, I did not try the commands on our production instance.

    Also, since my Logging & Reporting >> Reporting Settings was already set to 3 months, I did not change it - the data stopped appearing for most of our web sites after the firmware upgrade.  Are you saying that I should try to change it even though it is already set to 3 months?

  • hi everyone,

    i'm waiting for a response by sophos support ticket, it's a big mistake this "phantom data problem".

    It's over 1 month, sophos support very poor for me.....

  • i couldnt agree more..

    Seriously there needs to be some quality control before releasing updates!  Sophos please check your updates thoroughly! anyone have a fix for this?

  • Yes.  My read of the "trick" was to increase retention.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • The WebServer Protection-->Details tab was fixed with the 9.405-5 firmware upgrade; however, the Log Partition Status page is still not working, and is still showing all 0's.

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