Because it doesn’t appear that anyone else is having this problem, I’ve been trying without success to figure this out on my own for the last two months. I’ve come to the conclusion that it must be caused by some incompatibility between the Astaro gateway software and my ISP’s equipment or configuration. I need help if I’m going to get this working.
Currently I’m running a Netgear router that quickly connects to my ISP’s PPPoE and runs without any problems. I want to replace this router with an Astaro Security Gateway computer but when I hook it up to the modem, it doesn’t connect. The Link and State indicators say “Down”. The status lights on the network card and modem show that they are talking to each other. The ISP says he can see my network card MAC address over the network, but the Astaro gateway doesn’t appear to ever try to log in using the User name and Password. The only way I can get the internet connection running is to change the External interface to “Cable Modem (DHCP)” and hook it up to the LAN side of the router. Not exactly the way it’s supposed to be done.
I’ve tried everything I can think of including:
• Several versions of the Astaro software.
• Two completely different computers.
• Several different network cards.
• Several values of MTU from 1000 to 1500.
Nothing seems to work. I asked the ISP to send me information about his equipment and configuration so I could include it in this message. Here it is:
[FONT="Arial"]We are using Motorola canopy as a Layer 2 bridge to the PPPoE
client. The PPPoE terminator on our end it running on a 7206VXR with NPE400
(with 512 MB of RAM). I don't think it has anything to do with the canopy
system as the Layer 2 connectivity seems to be good once the speed/duplex
setting were set. I wonder if there is a "service name" that is being
inserted somewhere behind the scenes on that router- it should be left
blank- though one could set it to "rt2-dcc-7206" however that is inadvisable
as the service name could (and likely will if/when we do PPPoE IPv6).
The most reliable PPPoE clients I've come across are Trendnet TEW-432BRP's
even though they pretty inexpensive. Hope this is enough info.[/FONT]
I’m also including a section of the Astaro PPPoE log from when I tried to connect:
2007:11:14-22:04:50 (none) pppoe-sh: Access-Concentrator: rt2-dcc-7206 Got a cookie: 6e 1c fd 0b 1f 61 26 79 6d fa b2 ac 1a 71 39 bb AC-Ethernet-Address: 00:09:b6:58:64:38 --------------------------------------------------
2007:11:14-22:04:50 (none) pppd-pppoe[5866]: pppd 2.4.3 started by root, uid 0
2007:11:14-22:04:50 (none) pppd-pppoe[5866]: using channel 1
2007:11:14-22:04:50 (none) pppd-pppoe[5866]: Using interface ppp0
2007:11:14-22:04:50 (none) pppd-pppoe[5866]: Connect: ppp0 /dev/ttyp0
2007:11:14-22:04:51 (none) pppd-pppoe[5866]: sent [LCP ConfReq id=0x1 ]
2007:11:14-22:04:54 (none) pppd-pppoe[5866]: sent [LCP ConfReq id=0x1 ]
2007:11:14-22:04:57 (none) pppd-pppoe[5866]: sent [LCP ConfReq id=0x1 ]
2007:11:14-22:05:00 (none) pppd-pppoe[5866]: sent [LCP ConfReq id=0x1 ]
2007:11:14-22:05:03 (none) pppd-pppoe[5866]: sent [LCP ConfReq id=0x1 ]
2007:11:14-22:05:06 (none) pppd-pppoe[5866]: sent [LCP ConfReq id=0x1 ]
2007:11:14-22:05:09 (none) pppd-pppoe[5866]: sent [LCP ConfReq id=0x1 ]
2007:11:14-22:05:12 (none) pppd-pppoe[5866]: sent [LCP ConfReq id=0x1 ]
2007:11:14-22:05:15 (none) pppd-pppoe[5866]: sent [LCP ConfReq id=0x1 ]
2007:11:14-22:05:18 (none) pppd-pppoe[5866]: sent [LCP ConfReq id=0x1 ]
2007:11:14-22:05:21 (none) pppd-pppoe[5866]: LCP: timeout sending Config-Requests
2007:11:14-22:06:08 (none) pppoe[5872]: Timeout waiting for PADO packets
2007:11:14-22:06:08 (none) pppd-pppoe[5866]: Modem hangup
2007:11:14-22:06:08 (none) pppd-pppoe[5866]: using channel 2
2007:11:14-22:06:08 (none) pppd-pppoe[5866]: in make_ppp_unit, already had /dev/ppp open?
2007:11:14-22:06:08 (none) pppd-pppoe[5866]: Using interface ppp0
2007:11:14-22:06:08 (none) pppd-pppoe[5866]: Connect: ppp0 /dev/ttyp1
2007:11:14-22:06:08 (none) pppd-pppoe[5866]: Connection terminated.
2007:11:14-22:06:08 (none) pppd-pppoe[5866]: Script /usr/sbin/pppoe -I eth0 -m 1452 finished (pid 5872), status = 0x1
2007:11:14-22:06:08 (none) pppd-pppoe[5866]: sending SIGHUP to process 5963
2007:11:14-22:06:08 (none) pppd-pppoe[5866]: Waiting for 1 child processes...
2007:11:14-22:06:08 (none) pppd-pppoe[5866]: script /usr/sbin/pppoe -I eth0 -m 1452, pid 5963
2007:11:14-22:06:08 (none) pppd-pppoe[5866]: Child process /usr/sbin/pppoe -I eth0 -m 1452 (pid 5963) terminated with signal 1
2007:11:14-22:06:08 (none) pppd-pppoe[5866]: Exit.
Thanks in advance for any advice you can give me.
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