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Web Admin not loading

I am getting (and have in the past on many occasions) Web Admin page prblems, when the page wont load or I get unable to connect to the backend.

Usually when this happens I encounter problems with email or web browsing.

I am able to connect via ssh and top tell me this:
login as: loginuser
loginuser@192.168.10.25's password:

Astaro Security Gateway
(C) Copyrights by Astaro and by others 2000-2008.

NOTE: Any modifications done by root will void your support.
      Please use WebAdmin for any configuration changes.

loginuser@qcspcxx1:/home/login > su
Password:
qcspcxx1:/home/login # whoami
root
qcspcxx1:/home/login # top
top - 13:20:19 up 3 days, 15:51,  1 user,  load average: 1.62, 0.84, 0.34
Tasks: 160 total,   7 running, 146 sleeping,   0 stopped,   7 zombie
Cpu(s):  0.3%us,  0.1%sy,  0.0%ni, 99.6%id,  0.0%wa,  0.0%hi,  0.0%si,  0.0%st
Mem:   1027340k total,   985832k used,    41508k free,    99320k buffers
Swap:  1052248k total,     1904k used,  1050344k free,   214228k cached

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
4007 afcd      15  -1 12528   9m 1008 S    4  1.0  17:42.09 afcd
4843 root      15  -1  110m  94m 1616 S    1  9.4   6:45.62 snort_inline
3176 root      16   0 13816 8512 2492 R    1  0.8  16:11.47 selfmonng.plx
5375 root      16   0  2172 1164  836 R    0  0.1   0:00.86 top
2645 root      16   0  2920 1796  616 S    0  0.2   1:02.01 syslog-ng
3918 chroot    16   0  318m 108m 3324 S    0 10.8  47:22.55 httpproxy
    1 root      16   0   720  284  244 R    0  0.0   0:01.29 init
    2 root      RT   0     0    0    0 S    0  0.0   0:00.05 migration/0
    3 root      34  19     0    0    0 S    0  0.0   0:00.00 ksoftirqd/0
    4 root      RT   0     0    0    0 S    0  0.0   0:00.09 migration/1
    5 root      34  19     0    0    0 S    0  0.0   0:00.02 ksoftirqd/1
    6 root      10  -5     0    0    0 S    0  0.0   0:00.00 events/0
    7 root      10  -5     0    0    0 S    0  0.0   0:00.00 events/1
    8 root      17  -5     0    0    0 S    0  0.0   0:00.01 khelper
    9 root      11  -5     0    0    0 S    0  0.0   0:00.00 kthread
   12 root      10  -5     0    0    0 S    0  0.0   0:00.00 kblockd/0
   13 root      10  -5     0    0    0 S    0  0.0   0:00.00 kblockd/1
qcspcxx1:/home/login # uptime
  1:20pm  up 3 days 15:51,  1 user,  load average: 1.62, 0.84, 0.34
qcspcxx1:/home/login # date
Tue Oct 28 13:20:22 EDT 2008
qcspcxx1:/home/login # time

real    0m0.000s
user    0m0.000s
sys     0m0.000s
qcspcxx1:/home/login # w
13:20:22 up 3 days, 15:51,  1 user,  load average: 1.62, 0.84, 0.34
USER     TTY        LOGIN@   IDLE   JCPU   PCPU WHAT
loginuse pts/0     13:19    3.00s  0.01s  0.01s sshd: loginuser [priv]
qcspcxx1:/home/login # clear
qcspcxx1:/home/login # top
top - 13:22:37 up 3 days, 15:54,  1 user,  load average: 1.32, 1.06, 0.49
Tasks: 149 total,   3 running, 133 sleeping,   0 stopped,  13 zombie
Cpu(s):  0.2%us,  0.5%sy,  0.0%ni, 99.0%id,  0.0%wa,  0.0%hi,  0.2%si,  0.0%st
Mem:   1027340k total,   978528k used,    48812k free,    99692k buffers
Swap:  1052248k total,     1904k used,  1050344k free,   214604k cached

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
4266 chroot    16   0  140m 121m 1220 S    0 12.1   0:55.33 clamd
3918 chroot    16   0  318m 108m 3324 S    0 10.8  47:27.34 httpproxy
4843 root      15  -1  110m  94m 1616 S    0  9.4   6:47.38 snort_inline
3151 root      16   0 73952  69m 3448 S    0  6.9   0:13.75 mdw_daemon.plx
3942 root      16   0 66052  31m 1252 S    0  3.1   0:50.65 cssd
3120 postgres  16   0 48948  27m  27m S    0  2.8   0:00.70 postgres
5382 wwwrun    16   0 32540  26m 3020 S    0  2.6   0:01.29 index.plx
3785 postgres  16   0 49728  25m  24m S    0  2.6   0:02.96 postgres
4114 root      16   0 31308  23m 2232 S    0  2.3   2:44.38 smtpd.bin
5383 root      17   0 31276  23m 1720 S    0  2.3   0:00.01 smtpd.bin
2889 root      16   0 29836  16m 3804 S    0  1.6   0:02.74 confd.plx
4155 root      16   0 23340  15m 1856 S    0  1.5   0:00.25 smtpd.bin
2961 root      16   0 29012  12m 1428 S    0  1.3   0:02.28 confd.plx
21330 root      16   0 17724  11m 3264 S    0  1.1   0:02.40 notifier.plx
5436 postgres  16   0 50032  10m 9568 S    0  1.1   0:00.02 postgres
2892 root      16   0 13696  10m 2088 S    0  1.0   0:54.01 dns-resolver.pl
4007 afcd      15  -1 12528   9m 1008 S    0  1.0  17:45.81 afcd

Short of rebooting the system (and sometimes that doesnt work and I have to do a hard boot) what can I do to restart the web admin to investigate further?

This thread was automatically locked due to age.

0 joequick over 16 years ago in reply to Jack Daniel

Hi Jack:

I did not see anything out off the ordinary:

IM/P2P Security
Instant Messaging

TOP10 IM Clients
Total connections: 4
Client IP Client Hostname Connections % of total
1 10.1.10.108 qcspcxx1.plym.quickcourier 1 25.00 %
2 192.168.10.29 n/a 1 25.00 %
3 192.168.10.30 n/a 1 25.00 %
4 192.168.10.33 n/a 1 25.00 %

TOP10 IM Protocols
Total connections: 4
Protocol Connections % of total
1 msn 3 75.00 %
2 tencent_qq 1 25.00 %
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0 BAlfson over 16 years ago in reply to joequick

One client had a mail delivery problem with 7.3. It was related to a damaged database on the slave of a cluster. Once that was repaired, everything worked fine.

But, it's strange that you're experiencing WebAdmin problems at the same time as email's not being delivered. Is there anything else happening at the same time that might point to a transient network problem? I wish I were better at TCPIP - I wonder what happens if another device comes up briefly with the same IP as the internal address of the Astaro; does that somehow make it impossible to speak directly to that address while still allowing HTTP traffic to pass through?
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