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Unable to print when connected to Sophos SSL VPN

Hello All,

Some of my users in Spain location are unable to print when connected to SSL VPN.

The ping request gives "Destination not reachable" when connected to VPN and while pinging the printer. The Local printer and the PC is in the same subnet.

I am not sure what am I missing.

Can someone please guide ?

Appreciate the help. Thanks!

Device: Sophos UTM 9

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0 Amodin over 3 years ago in reply to PJB

OK so is the VPN on the same subnet and mask as well? If so, that is most likely the issue with printing and routing will fail because it's looking for a print device on the same subnet.

XG 19.5 GA 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
16GB Memory | 500GB SSD HDD | GB Ethernet x5
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0 PJB over 3 years ago in reply to Amodin

The VPN is on 192.168.4.X and the printer is on 192.168.1.X
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