Announcements

Support Portal Scheduled Maintenance on Tuesday, February 14th at 6:00 UTC

2023-02-13T20:59:31Z

Hello Everyone, Please note that the Sophos Support Portal will be undergoing scheduled maintenance on Tuesday, February 14th starting at 6:00 UTC. The maintenance window is expected to take approximately 15 minutes. During this period, users may be...(read more)

Changes to Chat Support

2022-08-11T21:45:00Z

As of August 17th, 2022, Customers & Partners will be required to log in to the Sophos Support Portal to access Chat Support. This change will allow us to provide a better support experience as our Chat agents will be able to more efficiently ac...(read more)

Changes to creating a Support case from Sophos Central - July 6th 2022

2022-07-05T19:00:00Z

Starting on July 6th, 2022, the process of creating Support cases on Sophos Central will be updated. These changes will allow us to collect your full account details and direct your case to the right support team more efficiently. To start, click...(read more)

Advisory: Sophos Support Portal - Login Issue

2021-02-13T23:00:00Z

Update The issue has been resolved. The cause was related to a recent system update performed by our vendor, which has since been rolled back. Customers and Partners are now able to login to the Support Portal. Any users that are still affected are a...(read more)

Support Portal disabled for essential update

2021-01-08T04:14:00Z

Update January 23rd, 2021The Support Portal is now online. Note: As part of the recent system update, certain Support Portal accounts may be unable to login. Our team will be following up with these affected users. If you require urgent access, pleas...(read more)

FAQ: Support portal exposure notification email

2020-11-26T01:55:00Z

Sophos will continue to update this list as required. Table of Contents Q: What is the issue? Q: Is the issue corrected? Q: What information was exposed? Q: Has Sophos advised impacted individuals? Q: Are individuals expected to take any acti...(read more)

New Sophos Support Portal now available

2020-08-17T06:42:00Z

The new Sophos Support Portal gives you improved visibility and makes it much easier to track and manage support cases(read more)

Sophos Support is launching a new Support Portal!

2020-06-24T20:36:00Z

❗ Our Global Support team is launching a new Support Portal in mid-August! ❗[I]

Here are some of the features we are introducing! [Y]

Create and manage your support cases
- Sophos Partners can manage cases on behalf of their customers
More interactive ways to update and track a case
View and manage cases created by others in your team
Chat in real-time with one of our Support engineers
Find solutions in our knowledgebase
Manage your team's access to the Support Portal

Here's what to expect when it's released! [*]

To get started on the new Support Portal, you'll need to register using your existing SophosID. If you do not have a SophosID, you'll be able to create one as part of the registration process. Registration is quick and easy!
Information on how to register will be made available at go-live, in mid-August on this Community group
Once you have registered, you will go to the Support Portal to create and manage your cases from that point forward
You will continue to be able to call in to our Support Centres to open a case
If you have any active cases at go-live, these will be migrated to the new Support Portal.
- You will receive an email from Sophos to let you know your new case number and provide further instructions
- Note: Your old case will be closed at that point

Check out the videos below for more information!

Sophos Customers: Welcome to the Support Portal

www.youtube.com/watch

Japan Customers please click here - ユーザ様はこちらをクリックしてください。

Sophos Partners: Welcome to the Support Portal!

www.youtube.com/watch

Japan Partners please click here - パートナ様はこちらをクリックしてください。