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Can we whitelist yet? If not, how long?

Just wondering when the option to whitelist is going to be added? We have been using the XG for some time now and many users are repeatedly asking why we can't prevent clients emails from going into quarantine every day >.<

The ability to whitelist is kind of a basic requirement of any half-decent anti-spam solution. Why doesn't the XG have this?

Need to get an estimated date for this soon or we will have to go elsewhere for email protection, which would be a crying shame when everything else is we run is Sophos (Firewall/VPN/RED/Wi-Fi/Endpoint Protection)

Thanks

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0 LuCar Toni over 7 years ago in reply to Ben Newall

Hi,

did you try to use the Whitelist under General Settings in MTA Mode?

Cheers
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0 Ben Newall over 7 years ago in reply to LuCar Toni

That is what I am referring to, I thought it was ready to go but apparently it's not finished. This is what I received from a support consultant:

Hi Ben,

This is regarding your service request number 7848930 with the reported issue.

May I know which mode are you using for Email Scanning?

If it is MTA mode, please follow the below KB Article:

-----------------------------------------
Article ID: 128049
Title: Sophos XG Firewall v17: How to whitelist or blacklist email senders
URL: https://sophos.com/kb/128049
-----------------------------------------

If it is in MTA mode then it will not work for now as it is a feature request.

Do let me know if I've answered your query.

Please contact us for any further assistance.
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0 LuCar Toni over 7 years ago in reply to Ben Newall

Short question, do you want to whitelist a domain / address as a admin in the webadmin or do you want to give your user a possibility to whitelist?

Can you DM me the prober awarrenmta Log of the Mail, which is quarantine?
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0 Ben Newall over 7 years ago in reply to LuCar Toni

I am happy to do either so long as the result is the same, we are a firm of accountants and we just want to white list HMRC whom we receive notifications from all day every day.

Do you have some instructions for collecting that log?

Thanks for your time.
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0 LuCar Toni over 7 years ago in reply to Ben Newall

Will DM you the instructions.
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