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One account works on computer while another doesn't?

David Pu

I have a sophos xg firewall and two children who use the same computer. One of their accounts allows the computer to access the internet without any issues, but the other account causes the network panel to read "no internet." In both instances, the icon in the right side of the dock (windows 10) is orange, so I know that both accounts are logging in, but only one is able to access the internet. The problem account also works on my Android phone. There is no different between the permissions granted to each account, so what could be wrong?



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  • 0 in reply to lferrara

    Luk,

    I'm logged in as the user and at the download client page. On computers, is there a special certificate to download? I only see "certificate for ios and android clients." Or do I just redownload the CAA as the problem user? And if I do this, will the account that is currently working still be able to access the internet?

    Thanks

  • 0 in reply to David Pu

    David,

    sorry for the previous reply. CAA is using a global Certificate and not a per user certificate. Sorry about the wrong info. I was quite sure SAA was using per user certificate.

    I am not sure if 2 accounts at the same time can use CAA on the same computer.

    Let's see if or can clarify us.

     

  • 0 in reply to lferrara

    Luk,

    Sorry, I guess I didn't specify my problem well (again!) The issue is not having two users on at once, but that only one specific account works on the machine at all. The account of kid A is able to log in and surf just fine. Kid B's account is able to log in (CAA accepts the credential) on the same computer but is not granted access to the internet.

  • 0 in reply to David Pu

    David, make sure both users are included in the lan to wan firewall rule.

    I would like to check the issue, send me a PM.