Since I use a XG Firewall, my Downloads are starting with a delay of 10 up to 15 min.
After ~50% the download fails/interrupts.
I use a Sophos XG home with a 4 core Intel i5 and 6 GB of Ram.
I also tried Web caching and to reduce max. file scan size, but nothing changed after that.
Thank you for your help!
Hi
Could you conduct a few test from your XG console?
console> system diagnostics utilities ping count 100 size 1000 interface Port<A/B/C/D> 8.8.8.8
Next, you may check if there are any errors while downloading the file.
console> system diagnostics utilities bandwidth-monitor
after running the command press 'u' twice to toggle the reading based on E/s.
Let us know the results and post if possible.
Good evening,
here are the results:
PING 8.8.8.8 (8.8.8.8): 1000 data bytes
--- 8.8.8.8 ping statistics ---
100 packets transmitted, 0 packets received, 100% packet loss
console> system diagnostics utilities ping count 100 size 1000 interface Port2 8.8.8.8
PING 8.8.8.8 (8.8.8.8): 1000 data bytes
1008 bytes from 8.8.8.8: seq=0 ttl=59 time=32.735 ms
1008 bytes from 8.8.8.8: seq=1 ttl=59 time=41.675 ms
1008 bytes from 8.8.8.8: seq=2 ttl=59 time=30.032 ms
1008 bytes from 8.8.8.8: seq=3 ttl=59 time=40.892 ms
1008 bytes from 8.8.8.8: seq=4 ttl=59 time=28.603 ms
1008 bytes from 8.8.8.8: seq=5 ttl=59 time=38.861 ms
1008 bytes from 8.8.8.8: seq=6 ttl=59 time=28.613 ms
1008 bytes from 8.8.8.8: seq=7 ttl=59 time=28.563 ms
1008 bytes from 8.8.8.8: seq=8 ttl=59 time=38.840 ms
1008 bytes from 8.8.8.8: seq=9 ttl=59 time=45.632 ms
1008 bytes from 8.8.8.8: seq=10 ttl=59 time=28.266 ms
1008 bytes from 8.8.8.8: seq=11 ttl=59 time=37.258 ms
1008 bytes from 8.8.8.8: seq=12 ttl=59 time=44.924 ms
1008 bytes from 8.8.8.8: seq=13 ttl=59 time=28.734 ms
1008 bytes from 8.8.8.8: seq=14 ttl=59 time=30.906 ms
1008 bytes from 8.8.8.8: seq=15 ttl=59 time=41.953 ms
1008 bytes from 8.8.8.8: seq=16 ttl=59 time=30.946 ms
1008 bytes from 8.8.8.8: seq=17 ttl=59 time=39.438 ms
1008 bytes from 8.8.8.8: seq=18 ttl=59 time=28.750 ms
1008 bytes from 8.8.8.8: seq=19 ttl=59 time=37.118 ms
1008 bytes from 8.8.8.8: seq=20 ttl=59 time=29.054 ms
1008 bytes from 8.8.8.8: seq=21 ttl=59 time=37.252 ms
1008 bytes from 8.8.8.8: seq=22 ttl=59 time=45.151 ms
1008 bytes from 8.8.8.8: seq=23 ttl=59 time=29.082 ms
1008 bytes from 8.8.8.8: seq=24 ttl=59 time=35.314 ms
1008 bytes from 8.8.8.8: seq=25 ttl=59 time=44.039 ms
1008 bytes from 8.8.8.8: seq=26 ttl=59 time=32.619 ms
1008 bytes from 8.8.8.8: seq=27 ttl=59 time=41.760 ms
1008 bytes from 8.8.8.8: seq=28 ttl=59 time=27.999 ms
1008 bytes from 8.8.8.8: seq=29 ttl=59 time=32.675 ms
1008 bytes from 8.8.8.8: seq=30 ttl=59 time=42.182 ms
1008 bytes from 8.8.8.8: seq=31 ttl=59 time=28.442 ms
1008 bytes from 8.8.8.8: seq=32 ttl=59 time=27.997 ms
1008 bytes from 8.8.8.8: seq=33 ttl=59 time=28.937 ms
1008 bytes from 8.8.8.8: seq=34 ttl=59 time=30.084 ms
1008 bytes from 8.8.8.8: seq=35 ttl=59 time=41.846 ms
1008 bytes from 8.8.8.8: seq=36 ttl=59 time=27.846 ms
1008 bytes from 8.8.8.8: seq=37 ttl=59 time=29.366 ms
1008 bytes from 8.8.8.8: seq=38 ttl=59 time=40.099 ms
1008 bytes from 8.8.8.8: seq=39 ttl=59 time=28.136 ms
1008 bytes from 8.8.8.8: seq=40 ttl=59 time=29.044 ms
1008 bytes from 8.8.8.8: seq=41 ttl=59 time=38.797 ms
1008 bytes from 8.8.8.8: seq=42 ttl=59 time=28.114 ms
1008 bytes from 8.8.8.8: seq=43 ttl=59 time=27.690 ms
1008 bytes from 8.8.8.8: seq=44 ttl=59 time=38.705 ms
1008 bytes from 8.8.8.8: seq=45 ttl=59 time=46.057 ms
1008 bytes from 8.8.8.8: seq=46 ttl=59 time=29.455 ms
1008 bytes from 8.8.8.8: seq=47 ttl=59 time=37.016 ms
1008 bytes from 8.8.8.8: seq=48 ttl=59 time=43.690 ms
1008 bytes from 8.8.8.8: seq=49 ttl=59 time=33.802 ms
1008 bytes from 8.8.8.8: seq=50 ttl=59 time=41.495 ms
1008 bytes from 8.8.8.8: seq=51 ttl=59 time=29.809 ms
1008 bytes from 8.8.8.8: seq=52 ttl=59 time=30.826 ms
1008 bytes from 8.8.8.8: seq=53 ttl=59 time=41.362 ms
1008 bytes from 8.8.8.8: seq=54 ttl=59 time=29.359 ms
1008 bytes from 8.8.8.8: seq=55 ttl=59 time=29.678 ms
1008 bytes from 8.8.8.8: seq=56 ttl=59 time=39.289 ms
1008 bytes from 8.8.8.8: seq=57 ttl=59 time=28.026 ms
1008 bytes from 8.8.8.8: seq=58 ttl=59 time=28.877 ms
1008 bytes from 8.8.8.8: seq=59 ttl=59 time=38.124 ms
1008 bytes from 8.8.8.8: seq=60 ttl=59 time=30.268 ms
1008 bytes from 8.8.8.8: seq=61 ttl=59 time=28.754 ms
1008 bytes from 8.8.8.8: seq=62 ttl=59 time=37.077 ms
1008 bytes from 8.8.8.8: seq=63 ttl=59 time=47.286 ms
1008 bytes from 8.8.8.8: seq=64 ttl=59 time=29.287 ms
1008 bytes from 8.8.8.8: seq=65 ttl=59 time=36.388 ms
1008 bytes from 8.8.8.8: seq=66 ttl=59 time=45.580 ms
1008 bytes from 8.8.8.8: seq=67 ttl=59 time=29.627 ms
1008 bytes from 8.8.8.8: seq=68 ttl=59 time=33.118 ms
1008 bytes from 8.8.8.8: seq=69 ttl=59 time=42.725 ms
1008 bytes from 8.8.8.8: seq=70 ttl=59 time=29.350 ms
1008 bytes from 8.8.8.8: seq=71 ttl=59 time=29.321 ms
1008 bytes from 8.8.8.8: seq=72 ttl=59 time=37.151 ms
1008 bytes from 8.8.8.8: seq=73 ttl=59 time=45.732 ms
1008 bytes from 8.8.8.8: seq=74 ttl=59 time=28.311 ms
1008 bytes from 8.8.8.8: seq=75 ttl=59 time=35.019 ms
1008 bytes from 8.8.8.8: seq=76 ttl=59 time=44.909 ms
1008 bytes from 8.8.8.8: seq=77 ttl=59 time=27.977 ms
1008 bytes from 8.8.8.8: seq=78 ttl=59 time=33.159 ms
1008 bytes from 8.8.8.8: seq=79 ttl=59 time=43.470 ms
1008 bytes from 8.8.8.8: seq=80 ttl=59 time=27.455 ms
1008 bytes from 8.8.8.8: seq=81 ttl=59 time=30.709 ms
1008 bytes from 8.8.8.8: seq=82 ttl=59 time=28.097 ms
1008 bytes from 8.8.8.8: seq=83 ttl=59 time=28.405 ms
1008 bytes from 8.8.8.8: seq=84 ttl=59 time=34.130 ms
1008 bytes from 8.8.8.8: seq=85 ttl=59 time=44.652 ms
1008 bytes from 8.8.8.8: seq=86 ttl=59 time=30.695 ms
1008 bytes from 8.8.8.8: seq=87 ttl=59 time=33.103 ms
1008 bytes from 8.8.8.8: seq=88 ttl=59 time=43.572 ms
1008 bytes from 8.8.8.8: seq=89 ttl=59 time=31.651 ms
1008 bytes from 8.8.8.8: seq=90 ttl=59 time=41.732 ms
1008 bytes from 8.8.8.8: seq=91 ttl=59 time=29.277 ms
1008 bytes from 8.8.8.8: seq=92 ttl=59 time=28.226 ms
1008 bytes from 8.8.8.8: seq=93 ttl=59 time=38.222 ms
1008 bytes from 8.8.8.8: seq=94 ttl=59 time=41.156 ms
1008 bytes from 8.8.8.8: seq=95 ttl=59 time=28.476 ms
1008 bytes from 8.8.8.8: seq=96 ttl=59 time=35.964 ms
1008 bytes from 8.8.8.8: seq=97 ttl=59 time=44.701 ms
1008 bytes from 8.8.8.8: seq=98 ttl=59 time=28.758 ms
1008 bytes from 8.8.8.8: seq=99 ttl=59 time=28.476 ms
--- 8.8.8.8 ping statistics ---
100 packets transmitted, 100 packets received, 0% packet loss
round-trip min/avg/max = 27.455/34.638/47.286 ms
--------------------------------------------------------------------------------------------------------------
system diagnostics utilities bandwidth-monitor
Bandwidth Monitor, (Sampling at every 0.500s), press 'h' for help
| iface Rx Tx Total
==============================================================================
Port1: 0.00 E/s 0.00 E/s 0.00 E/s
GuestAP: 0.00 E/s 0.00 E/s 0.00 E/s
lo: 0.00 E/s 0.00 E/s 0.00 E/s
ipsec0: 0.00 E/s 0.00 E/s 0.00 E/s
Port2: 0.00 E/s 0.00 E/s 0.00 E/s
imq0: 0.00 E/s 0.00 E/s 0.00 E/s
------------------------------------------------------------------------------
total: 0.00 E/s 0.00 E/s 0.00 E/s
(this Page havnt changed, but the Download interrupted/failed at ~25%)
--------------------------------------------------------------------------------------------------------------------------------------------------------------
Regards
Good evening,
I switched now to realtime-scanning in Web>Protection>Malware-Scan mode.
Now my problem with delayes and interrupting downloads are fixed ,but when I now try to download EICAR-Testfile, it won't be downloaded, but I only see a white page and NO "Virus found" message/alert.
How can I fix this Problem?
Hi Meghan,
I would request you to write a new thread to start a conversation on this question, as we have an unwritten rule on the forum which states: one question per thread. This makes the question more transparent and helps other members to achieve specific solutions.
You can DM me the link to the new thread, I will be happy to help [:)]
Thank You,
