Sophos XG Firewall Activation Issue "Operation Failed due to an unknown error. Please Contact Support"

Hi,

I doubt there is an issue with the hardware otherwise you would not have been able to install the software.

You have previously indicated you could configure the interfaces via CLI.What size disk are you using?

Ian

Hi, 

I installed the software on a 250GB 7200RPM Seagate drive. 

Hi,

not sure but maybe, your email address you used to sign into the mysophos is different to the one you registered with?

Grasping at straws here.

ian

Hi, 

I sign in to this forum as well as my Sophos https://secure2.sophos.com/en-us/mysophos/my-account/network-protection/view-devices.aspx with the same email address. I appreciate you taking the time to help me figure this out. 

Thank you. 

I got around to reinstalling Sophos and noticed a huge improvement in the initial configuration flow. I took my sophos box to my buddies house to see if that would make a difference but that didn't work either. When trying to register my serial number I get the error message"Failed to connect to the registration service" and it shows No Internet Connection. When my laptop is connected to the Sophos LAN port I'm able to surf the web without any issues. When I skip registration and use the ping utility available in the Sophos GUI it works perfectly fine. I successfully pinged various websites and Sophos registration address.  

Anybody have any ideas what might be causing this issue? Possibly bad NIC?

Thanks. 

Hi,

sorry, no ideas, but I think there is another thread in the beta forum on the subject.

Ian