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Sophos XG and Windows 10 Anniversary Update

Hi All,

I thought I would share this with anyone having an issue updating Windows 10 trying with the anniversary update.  I would get the following error code when trying to download and install the update; 0x80200013.  Looking into the issue I stumbled on this site which suggested the issue might be AV scanning.  I unchecked the malware scanning on http and ftp traffic on my XG config and temporarily set the web blocking policy to none (usually set to black malware) on my LAN > WAN policy. 

 

After the changes I had no issues with applying the update, if you happen to use the upgrade tool as well, you'll get a different error code; 0x80190001.  Hope this helps trying to figure out why the update wont apply. 



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