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Sophos stucks on Downloading

lferrara

Hi All,

since yesterday my Sophos AV is not updating anymore. From /var/tslog/up2date_av.log the last events I see are:

2016-05-07 03:46:47 PM: savapi inc update...still looping
2016-05-07 03:46:49 PM: savapi inc update...still looping
2016-05-07 03:46:51 PM: savapi inc update...still looping
2016-05-07 03:46:53 PM: savapi inc update...still looping
2016-05-07 03:46:55 PM: savapi inc update...still looping
2016-05-07 03:46:57 PM: savapi inc update...still looping
2016-05-07 03:46:59 PM: savapi inc update...still looping
2016-05-07 03:47:02 PM: savapi inc update...still looping
2016-05-07 03:47:04 PM: savapi inc update...still looping
2016-05-07 03:47:06 PM: New savapi inc udate successfully done

Clicking on "update pattern now" does not change the up2date_av.log file at all.

Anyone is experiencing this issue?

Thanks.



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  • 0 in reply to sachingurung

    Sachin,

    I appreciate your help and luckly I am still using XG at home. You can release something wrong, it could happen. The problem is that you have not provided a workaround.

    Imagine I had the XG at work with 100 users and for this error, all web surfing traffic stopped working, do you image all the complaints from users and even from my Director?

    The other issue is reporting. Formatting the XG will fix the issue but all the reporting will be lost. Not a nice deal. It is not my fault if I have to format the XG.

    At home it is not a problem to lose reporting, but in working environment it is a big issue. You could say: buy iView but in some environment iView is not strictly needed so you should also provide a way to export reports and import again or the other option, provide a way to export them and use a tool (read-only) to read and query (no iView because is not free for customers).

    Hope it is clear now.

  • 0 in reply to lferrara

    Hi All,

    A resolution to this question is posted on another thread, please refer : https://community.sophos.com/products/xg-firewall/f/129/p/77229/297105#297105.

    Thanks