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internal access to wan IP (dynamic DNS)

KhaledMaged

i'm using Dynamic DNS , and i configure the policy to access my servers by RDP from outside, and it's working fine,

but i can't access it internal by dynamic dns or wan ip,  can any one help please ?



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  • 0 in reply to Ruka

    Hi Ruka,

    what do you mean admin portal?

    I have disabled my external access because it is a security risk, I use the Sophos CM if I want to access my XG which is free with 7 days of reports data stored.

    The Sophos DNS has no idea about what you are using the connection for, it provides an IP address for a requested URL if the URL is registered with the Sophos DNS.

    There is something wrong with your connection that is causing the XG not to respond on port 4444.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Hi Ian,

    Thanks for your message , what i meant by admin portal is admin console ,please refer below

     

    Will try to change port 4444 to something else and test if that works

    Thanks for your help and apologies for the delay in replying

  • 0 in reply to Ruka

    Hi,

    don't change the GUI port, try logging into eh XG GUI using the external IP address of your XG.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Hi Ian,

    Thanks for your reply , tried external IP  , which is https://14.201.88.67:4444 

    Still no luck on port 4444 but 443 works fine for accessing User portal

    Accessing User portal works both on Chrome and Firefox

    On a side note , able to access Admin console when connected to either Sophos Connect or SSL VPN but by using Port 1 or Port 3 LAN Interface IPs

    Not sure what else to be looked at

    As always appreciate your time and effort

    Regards


    Raj

  • 0 in reply to Ruka

    Hi Ruka,

    did you try usingg the external access from a different site?

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    I would suspect that port 4444 is being blocked by TPG.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Hi Ian,

    Thanks for your reply, tried using my mobile phone

    same results , able to access user portal but no luck with accessing admin portal

    tried both external IP and FQDN with :4444 

    Without port number takes me directly to user portal thou

    Appreciate your cooperation

    Thanks

    Raju

  • 0 in reply to rfcat_vk

    Thanks Ian

    I too feel that now, would changing the port number on Device Access the only thing that needs to be done or is there any other place we need to update port number

    Thanks

    Raju

  • 0 in reply to Ruka

    Setup an account on the Central management site and then link your XG to it, then you don't need to use the external interface access.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Thanks Ian

    I will try that route then

    Appreciate your help

    Regards

    Raju

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