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Avira up2date error: Is there any solution?

dempie

Hi,

since yesterday my XG-Firewall cannot download the pattern files for the AVIRA virus scanner any more. This is what I read from 'Log Viewer' under 'View Log for Admin':

2015-12-29 11:17:30 Up2Date FAILED - Failed to download file avira_1.00_1.0.12965_full.tar.gz.gpg 18030
2015-12-29 11:16:31 Up2Date FAILED - Failed to download file savi_1.00_1.0.8492_full.tar.gz.gpg 18030

This process repeats every 30 seconds and is wasting all of my Internet bandwidth, as the download starts, but cannot be finished successfully.

I disbled 'Auto Update' from System>Administration>Updates'. Nevertheless, the XG Firewall doesn't stop downloading these files.

Is there any solution?

Thanks for your help.

Best Regards



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  • 0 in reply to StefanZimmer
    Stefan,

    connect to XG using ssh, option 5 then 3 and you get command prompt.

    Luk
  • 0 in reply to StefanZimmer
    4 is the wrong option.

    In Main Menu choose:
    5. Device Management
    Then
    3. Advanced Shell.
    On command prompt type this command:
    mv /content/u2d/pattern /content/u2d/pattern.org
    This will rename the pattern file to pattern.org.
    Now update the pattern files with the GUI using System > Administration > Updates.
    Give the firewall some time to succeed the update process.

    Hope this helps.

    Best Regards.
  • 0 in reply to dempie
    It did help on that topic. So ssh was not even needed (which helped a Windows user :-). But now I do get a "Failed to check for updates message" in the System log. Shall I ignore that and just wait like mentioned or do you expect another issue?
  • 0 in reply to StefanZimmer
    Can you tell me the names of the files which fail?
    The latest pattern files are:
    savi_1.00_1.0.8522_full.tar.gz.gpg
    avira_1.00_1.0.13096_full.tar.gz.gpg
    It took about 10 minutes on my firewall to download and install them but this may vary depending on the hardware of the firewall.

    Best Regards.
  • 0 in reply to dempie
    I'd love to but how to find out? In the log viewer it looks like I could open a more detailled message by clicking on the "Failed to check" text (appears like a link). But when doing so nothing happens. So currently I do not know more about why it fails.
    BTW, the /content/u2d currently only has 3 items in it: the pattern.org, dr and firmware. I think I deleted 2 savi and 2 avira files before which hopefully did not screw everything. I thought those will be recreated anyway...
  • 0 in reply to StefanZimmer
    Please write what you exactly see in the System > Diagnostics > Log Viewer under 'View Log for Admin'. And what do you see in System > Diagnostics > Log Viewer 'View Log for System'. Screenshots would be helpfull.
    Thanks.
  • 0 in reply to dempie
    from admin log:

    2016-01-05 12:14:31
    Up2Date
    FAILED
    -
    Failed to download file savi_1.00_1.0.8492_full.tar.gz.gpg
    18030

    2016-01-05 12:14:30
    Up2Date
    FAILED
    -
    Failed to download file avira_1.00_1.0.12965_full.tar.gz.gpg
    18030

    from system log:

    2016-01-05 14:56:41
    Up2Date
    FAILED
    -
    Failed to check for updates
    18029
  • 0

    hI all.
    I change hosts file and now bandwidth is normal. Great solution!
    I am surprised that there is a community so active for this product. I am left with some curiosity. As you have identified url? I have use Current List connection and nslookup. With PS don't work.
    have you find out a way to understand how much traffic comes from appliance?

    Thanks for solution,

    best regards

  • 0 in reply to BrunoZavettieri
    On the Advanced Shell I used:
    ps -T | grep 'curl'
    to identify the url. You can also take a look in file /log/u2d.log.

    Please make sure to write the ps command lower case. The curl process is only shown if the firewall downloads one of the pattern files. So if you changed the host file as described earlier in this thread the curl process will probably not be listed as it fails immediately.

    The host file workaround was the first solution to stop the traffic. But it won't solve the problem as the firewall won't update with newer pattern files at the moment (see log file entries community.sophos.com/.../284315 ).

    You can try the second solution:
    community.sophos.com/.../284274
    In that case please revert the changes to the host file otherwise it won't work.
    Best Regards.
  • 0 in reply to StefanZimmer
    Hi Stefan,
    your firewall cannot contact the sophos update servers. This is what I read from your system log entry.
    Please check the Internet connectivity of your firewall. You can use the GUI tools from System > Diagnostics > Tools.
    1. What is the result of a ping request to 92.122.192.170? Please use your WAN-Interface Port for this test.
    2. Try a ping on www.cisco.com. Does your firewall resolve the DNS name and do you get a reply?
    3. From your other thread I know that you made changes on your DSL modem/ router to stop traffic. Did you revert them?
    4. What is with other configuration changes you made on the firewall to stop the traffic? Might one of them be the reason why you can't connect to the update servers?

    Best Regards.