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Avira up2date error: Is there any solution?

dempie

Hi,

since yesterday my XG-Firewall cannot download the pattern files for the AVIRA virus scanner any more. This is what I read from 'Log Viewer' under 'View Log for Admin':

2015-12-29 11:17:30 Up2Date FAILED - Failed to download file avira_1.00_1.0.12965_full.tar.gz.gpg 18030
2015-12-29 11:16:31 Up2Date FAILED - Failed to download file savi_1.00_1.0.8492_full.tar.gz.gpg 18030

This process repeats every 30 seconds and is wasting all of my Internet bandwidth, as the download starts, but cannot be finished successfully.

I disbled 'Auto Update' from System>Administration>Updates'. Nevertheless, the XG Firewall doesn't stop downloading these files.

Is there any solution?

Thanks for your help.

Best Regards



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  • 0
    @Phil: My fault. I didn't see the task because of the blocking acl on my outer router.

    Your workaround works great. Address was the same in my case: d30ncyzaneb4q0.cloudfront.net

    Best Regards.
  • 0 in reply to PhilSchneider
    Phil thank you for your post.
    When you say editing hosts file, you mean /etc/hosts?
    If yes, mine already point to itself.

    Luk
  • 0
    In my case /etc/hosts was linked to /tmp/hosts. And /tmp/hosts was linked to /cfs/hosts. /cfs/hosts is readonly.

    So I renamed /tmp/hosts to /tmp/hosts.org (mv /tmp/hosts /tmp/hosts.org). Then I created a new hosts file in /tmp using vi with entries:
    127.0.0.1 localhost
    127.0.0.1 d30ncyzaneb4q0.cloudfront.net
    Hope this helps.

    Best Regards.
  • 0 in reply to dempie

    That's what I did too, thanks @dempie for replying before I got a chance

  • 0 in reply to dempie
    That's the same as what I did. Thanks for responding before I had the chance.
  • 0
    This workaround does not work for me. Anyway I will reinstall it with home license (I was using from beta version) and try again.
    Luk
  • 0 in reply to lferrara
    Did you check if update url is the same? As Phil said it might be different on your system. I used
    ps T | grep 'curl'
    to find the correct url.
    Best Regards.
  • 0
    Thanks Guys, The workaround worked for us. Same url for us too.
  • 0
    Thanks for the work around guys, surprising how much bandwidth this uses.

    I can see this going unresolved over the holiday season but it's Jan/4 now and still no update from Sophos... would have thought that this was an easy and important fix for a production product.

    Am I missing something?
  • 0

    I was able to solve the failed virus pattern updates on my XG firewall. The problem seems to be that the firewall gets wrong file size and hash informations for Avira AV pattern v1.0.12965 and Sophos AV pattern v1.0.8492. After I filled in the correct values the firewall software installed these pattern files and downloaded and installed another set of pattern files (the latest ones) from the download server. Now my firewall is using v1.0.13096 of Avira AV pattern and v1.0.8522 of Sophos AV pattern.

    Disclaimer:
    I shall not be held liable for any damages or problems incurred as a consequence of executing one or all of the following steps. The use of this information is at your own risk.

    The information for the pattern files is stored in the file pattern under /content/u2d. I don't know if the AV engines of the firewall need to be updated sequentially. As there are more recent pattern files than the ones that got stucked it might be sufficient to get the latest one.

    1. So you could rename the file pattern in /content/u2d (mv /content/u2d/pattern /content/ud2/pattern.org) and try to update the pattern files with the GUI using System > Administration > Updates.
    Give the firewall about 10 minutes for the update process. The pattern files are each more than 130MB in size.
    If the update was successfull you will see an update message in System > Diagnostics > Log Viewer 'View Log for System'.
    You can stop here.

    2. What I did to get the stucked update for pattern files v1.0.12965 and v1.0.8492 running was to change the values in /content/u2d/pattern. Before doing this please make a copy of the pattern file.
    Before editing my pattern file looked like this:

    #avira_1.00_1.0.12965_full.tar.gz.gpg#https://d30ncyzaneb4q0.cloudfront.net/avira_1.00_1.0.12965_full.tar.gz.gpg#1.0.12965#142763349#61319209ae709790bb4c2af30c61308a#avira#1.00#full
    #savi_1.00_1.0.8492_full.tar.gz.gpg#https://d30ncyzaneb4q0.cloudfront.net/savi_1.00_1.0.8492_full.tar.gz.gpg#1.0.8492#136774155#f48e5b801bb8067eb8ae81435056027c#savi#1.00#full

    So the values 142763349 and 136774155 seem to be the file sizes, 61319209ae709790bb4c2af30c61308a and f48e5b801bb8067eb8ae81435056027c look like md5 hashes.
    I checked these values with the files I manually downloaded from the url addresses and they were different. So this is what my pattern file looked like after editing:

    #avira_1.00_1.0.12965_full.tar.gz.gpg#https://d30ncyzaneb4q0.cloudfront.net/avira_1.00_1.0.12965_full.tar.gz.gpg#1.0.12965#142763133#ecaa79ee3e7eb7a72422afa5047b4ed3#avira#1.00#full
    #savi_1.00_1.0.8492_full.tar.gz.gpg#https://d30ncyzaneb4q0.cloudfront.net/savi_1.00_1.0.8492_full.tar.gz.gpg#1.0.8492#136774428#c914b03ba829d85e45d38dde70c9dc5c#savi#1.00#full

    After saving my changes I started a pattern update via GUI using System > Administration > Updates.

    My firewall installed pattern Avira AV pattern v1.0.12965 and Sophos AV pattern v1.0.8492 first, after that it downloaded and installed v1.0.13096 of Avira AV pattern and v1.0.8522 of Sophos AV pattern.

    Hope this helps.
    Best Regards.