Sophos Firewall: v19.5 MR1: Feedback and experiences

Hi,

After 15 days uptime stopped routing the PIM-SM protocol. Repair made re-Apply (re-Save) existing PIM-SM configuration. How can I diagnose the cause in the next occurrence?

Hi Jaroslav,

Have you opened any support case for this investigation? Have you observed this in the past? 

As there is no change in PIM-SM service in any recent versions. 

Hi Alok,

This problem happened for the first time yesterday. It happened for the first time. We didn't open the support ticket. In Routing > Information > PIM-SM could not open any link (Interface table, MultiCasting routing table, RP SET). The problem has been solved by re-Apply existing configuration.

Had some discussion around this topic: Essentially it boils down to: What are you trying to do: Logviewer is a more "Live view" of the current situation. It is not build to "scroll to the last 30 days and check something". This is something for a Reporting tool, not a logging tool. And Tools like CFR can give you this insights (and more quickly) compared to a logviewer. 

Did you create a support ID? Could you share it please? 

Ok. Thanks for the update. I am not sure what could have gone wrong in this case until investigated. You can reach out to support in case land into same issue next time.

As there is no such known issue.

OK, In case of further occurrence I open support case.

For anyone monitoring, I have opened a case with Sophos Support today. I will update post when more is found.

Hello Jaroslav,

If the issue re-occurs and you open a Case ID, please share it with us.

Regards,

I am using a home license as this is my private home setup. My understanding was that i couldn't open support tickets with this license type. I might get another xg125 for now to make sure the second node isn't busted, since the problems all disappear as soon as i revert the setup to standalone operation on the primary node.