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SOPHOS CONNECT CLIENT CANT ABLE TO PING OR ACCESS REMOTE NETWORK

RENJITH NAIR

Dear All

My selft RENJITH  , System supports at  contracting Recently we implemented sophos XG125 (SFOS 18.0.3 MR-3) on our hotel. I configured sophos connect client in order to access the hotel internal network and our PMS network from our head office. I can  connect the sophos connect client without any issue but after connecting i cant able to ping or access my hotel internal network from my head office.

The hotel internal network on LAN Zone VLAN4.100 192.168.1.0/24 on Port#4

Hotel PMS network on SERVER Zone 10.0.0.1/255.255.255.224 on Port#3

I have attached the screen shots please verify and please support me to solve the issue

10.90.90.65/255.255.255.192 managment ip on Port#4 LAN ZONE

All vlans under Port#4

192.168.1.0/24 Coperate VLAN4.100 ON port#4 LAN Zone

192.168.1.202 Host device in coperate vlan (fingertech device)

10.0.0.1/255.255.255.224 SERVER ZONE Interface ip

10.0.0.2/255.255.255.224 PMS FIDELIO SERVER

I need to connect managment, coperate vlan and server zone

Thank You

RENJITH.K




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Top Replies

  • in reply to RENJITH NAIR +1 suggested

    Hello Renjith,

    Thank you for contacting the Sophos Community!

    As Luca mentioned, try NATting the traffic as it comes into the XG from the Sophos Connect Client. 

    Take a look at this Recommended Read

    Also, I would recommend to install Wireshark in one of the Computers that you are trying to Ping, to check for incoming packets, and also disable the destination's computer Firewall.

    Regards,

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