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Sophos is blocking whatsapp even though there is no webfilter or application filter is applied

Alumco SAL

We just upgraded our hardware device from Cyberoam to Sophos XG 106(SFOS 18.0.3 MR-3), everything seems to work except that Sophos is blocking Whatsapp. I tried everything from disabling https scanning & disabling pharming protection. I even created a custom rule to allow Whatsapp based on URL and IP address but still no success. The log viewer doesn't show any blocked traffic because i enabled all the traffic. The website opens without issue but the QR code keeps loading and the desktop version doesn't work.



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