Sophos Connect Client loses connection

Question

Hi everyone, I'm totally new to the Sophos topic. 
 We use a Sophos XG 135 with SFOS 17.5.14 MR-14-1 and the Sophos connect client for our home office employees. More and more of my colleagues are reporting connection problems. The colleagues work on a terminal server. a few times a day the Connect Client disguises the connection and thus also the terminal session. After reconnecting, it works again for a while. 
 The client log says that DPD cut the connection. Strangely, all colleagues dont lose the connection at the same time. 1 - 2 times throughout the day. I dont think its the internet connection in the HQ. 
 Since i&acute;m new, i have to admit that i dont know exactly where to start looking. 
 
 Any tips or recommendations?

Robin Lowe · Answer

Hi Sebastian, 
 When we switched to using SophosConnect for remote working we noticed the same thing, connections would die after 4-5 hours. It turned out that SophosConnect uses the IPSec policy named "Default Remote Access Policy". The IKE keylife was set at 4-5 hours, and since it's IKEv1 it won't recreate a key to connect unlike IKEv2. The workaround that was passed to us was to use a psql command to update that policy via command line. 
 I can send that to you if you like. I won't post it here as I don't know if it's a supported workaround... 
 Cheers, 
 Robin

Sophos Connect Client loses connection

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