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Backup cannot be restored on current device : Upgraded Hardware, both running 18.0.2 MR-2

Joe DeVito

I wanted to upgrade my hardware from a big PC to a small networking unit. Read all reviews and made sure i am running the same EXACT firmware on both. I have months worth of backups and when i attempt to restore ANY of them to the NEW registered device, it states :Backup cannot be restored on this Device

I've verified all patterns are the same versions as well, what am i missing here?



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  • 0 in reply to rfcat_vk

    It shows Port1-Port4 active without a Port5 from the console "show network interfaces". But when i select 1 Devie Interfaces it still shows Port5 as LAN.

  • 0 in reply to Joe DeVito

    Hi Joe,

    I think we need a wizkid to jump in here and help out?

    Hey  Lucar Toni would please have  look at the last couple of post on this thread provide some guidance. Thank you

    Ian



    Added a request for assistance from Lucar Toni
    [edited by: rfcat_vk at 6:34 AM (GMT -7) on 13 Oct 2020]
  • 0 in reply to rfcat_vk

    if possible that would be fantastic!

  • +1 in reply to Joe DeVito

    I went on a 5 hour troubleshooting session till 2AM my time and i was able to figure out a work around.

    - I reset my device back to factory defaults with 5 NICs (Onboard not disabled). Applied backup config and during the reload into the firmware, i disabled the NIC hoping it would reassign, i did not

    - I shutdown fully three times and still the "LAN" zone was assign to Port5. Port5 however is not shown in "show network interfaces" and Port1 shows "UNBOUND"

    - I attempted to rename the "Port5" interface to "Inside" in case it was holding the name and getting confused. Unfortunately after multiple shutdowns, this did not help

    At this point, i started to focus more on the security zone "LAN" and not the interface because Sophos binds all of it's components on the security zone and not interface. 

    Here is how i resolved my issue (Which was the interface count as suggested by Ian)

    I changed the "LAN" security zone's IP from .254 to .250. Reconnected over .250, Configured Port1 on the same "LAN" zone with .254. I was surprised the Firewall allowed me to configure the same zone and subnet on another interface but this allowed the security zone to stay active in 2 places. I then deleted Port5 and everything was still up and running, At this point i was left with Port1-4 configured, active and working. On the next reload, i disabled the on board NIC and after boot up, Port5 was gone leaving me with 4 Network interfaces!!!! (Port1-Port4)

    Created a new backup, applied this backup to the NEW device and i am happy to say i am up and running with minimal configuration to complete this task.

    It was a battle but the work around was not only informative, but i was able to complete the migration which in the end, was the point.

    Thank you Ian.  I work for an IT MSP so i appreciate not only your helpfulness, but were extremely responsive which is the hardest part of support. So again thank you!