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SMTPD dead, heartbeat dead, firewalls locking up xg330

givemecontrol

I read a bunch of threads on this and currently been waiting over an hour on hold to talk to someone.

The problem is that all of a sudden today my SMTPD service on the firewall has failed with a status of DEAD. 

This happened a week ago as well and someone just restarted the firewall in that case. However of course when i tried that, the second firewall locked up and i had to drive down to the site :( and power cycle it to get it back online.) They are in the HA configuration.

I then tried to restart again, and the first firewall locked up. So its not a hardware issue as both locked up.

so right now, to work around, i turned smtps scanning OFF and all the mail is flowing again. But my firewall is still in this broken state.

I will update when sophos support tells me how to resolve this. 

i have tried using the console and restarting the services as that was mentioned in other posts and that has not helped so far. A lovely thing to happen at 3pm on a friday.... clearly your call center is severely understaffed. 



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  • 0 in reply to emmosophos

    k will do thanks. 03197282

    probably ill log for the night since the system is mostly up and its not an emergency anymore. will try and call back tomorrow. 

  • 0 in reply to givemecontrol

    PS: Sounds like you have a certificate issue. 

    Likely that the SMTP can die, if the certificate is somehow corrupt. 

    If SMTP dies, do you see at this timeframe anything in smtpd_main.log or smtpd_*.log 

  • 0 in reply to LuCar Toni

    nothing in the logs really. all seemed to start fine. so i rebooted the firewalls and they came up fine now.

    was on hold again with sophos for the last hour with no one picking up again. this is at 8am pst. sad.

    but the issue appears resolved. must have been caused by those missing files. i cant really think of any other changes i made on friday.

    i hate problems like this. can missing files cause all these problems? perhaps... why didnt the firewalls resync the files automatically? sigh.... 

    EDIT: decided to keep the case open and have an engineer talk to me now. I want them to view the core dump files since this happened twice and get to the real bottom of it. i mean i pay so much for support.

    will write back if they come up with anything further.