Hello Sophos,
can we still expect the XG V18 MR 3 this week ?
[locked by: FloSupport at 4:35 PM (GMT -7) on 13 Oct 2020]
Hello Sophos,
can we still expect the XG V18 MR 3 this week ?
Well its going to be 3 weeks late from the first estimate of the second week of September.
it does seem like it but it's not, I use both (UTM & XG) and until the stability issues are ironed out (on both sides), these are not what I would class as an Enterprise grade products, and the support is just shocking most of the time. please note that when you get through to someone who knows then your issue
I have a ticket with them right now which is the same fault as 4 months ago, and it took Sophos 4 months to fix it before ... irony, and this fault first became visible to me 3 years ago.
Are we still thinking weeks or months at this point?
I get you guys are doing your best, but my customers are really wanting to upgrade from 17 to 18 mr3. Just throw me another estimated date at least so I can make sure they stay happy. :)