WebProxy STOPPED, WINGc DEAD

Hi Guenter 

Thank you for your responses so far, could you please share the revision number from the physical device or follow the KB article - https://community.sophos.com/kb/en-us/118143

Revision number with a HOME-License?

SFVH_SO01_SFOS 18.0.0 GA-Build379.HF050620.1# ls /etc/
OEM                              group                            nse_policy_conf.json             services
acpi                             hasalt                           nsgsig-verify.conf               shells
app_series                       hostname                         nsswitch.conf                    snort
cccversion                       hosts                            opkg                             ssh
cish                             hotplug.d                        opkg.conf                        sync.conf
displayversion                   init.d                           pam.d                            sysinit
dropbear                         iproute2                         passwd                           sysinit_original
ecc_PitWarholInternalCACert.pem  ips                              ppp                              sysstop
ecc_PitWarholInternalCAkey.pem   lic.conf                         prepdone                         terminfo
export_var                       lic_token                        profile                          test_keys_and_certs
factrset.sh                      localtime                        protocols                        timezone
firstboot                        lsb-release                      rc.d                             uci-defaults
fonts                            mdev.conf                        redis                            version
fuse.conf                        mtab                             redis.conf                       vimrc
fwgroup                          nSXLd.conf                       resolv.conf                      vmware-tools
fwprep.bin                       net-snmp                         rsa_PitWarholInternalCACert.pem  zoneinfo
fwtype                           netconfig                        rsa_PitWarholInternalCAkey.pem
SFVH_SO01_SFOS 18.0.0 GA-Build379.HF050620.1#

I think this is only a software issue.

Hi Guenter 

I think as per the information provided by you, you have installed the XG home version on SG135, is it possible to get SG135 revision number.

It's potentially related to a home license compatibility issue on SG/XG hardware as we do not officially support this deployment method. Could you please try to reinstallation? You may try to install v17.5MR12 official ISO available for the home user and then try to install v18 downloading from mySophos.

Hi,

thank for your effort, but i did not see any context between the hardwarerevision and the software mailfunction.

(btw this HW I received from the Sophos Elite Program).

You wrote WINGc is deprecated and replaces. Why is this service already installed? On a fresh installed System.

What about the disfunction of the classic webproxy?

And why does the SSLTLS Inspection not provide a BLOCK Page?

Sorry, no,  I cannot fallback to Version 17.5.

Some Features (like the extended SNAT, DPI Engine and so on) are essential for me and my customers.

V18 is the lowest acceptable Version for me and my customers who want the XG System.

This Setup is a reference for me and my customers and also a good training to learn Sophos XG.

On this background - we should find out what happens here on this (my) box.

I do not want any surprises on Monday if some customers upgraded their boxes.

Hi Guenter,

Apologies for any inconvenience caused.

Since you are a Sophos Partner, could you please raise a support case with us and PM me with your case number so that I can follow up?

I believe this may be related to the ID NC-30873, but will require further investigation to confirm.

Thanks,

Hello,

I sent you a PM with the Case Number.

Guenter