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Webadmin page doesn't open after install

Mario Gonzalez2

Hi 

After install, I'm not able to open the url htts://172.16.16.16:4444. On my web browser says ERR_CONNECTION REFUSED. I have made a lot of troubleshooting, I made a tcpdump capture and on the response there's a Reset connection. This made me think the port is not open, so I tried with the netstat and I can see the port 4444 is not open. 

I have bee trying to get some info from the forum but, there's no much info. I'm able to ping and login... Indeed I can use it as gateway so I have internet access thru the firewall, but I can't connect to the webadmin page. I have tried to reset the default Web Admin Certificate, I have tried also to restart the tomcat service (200 OK) but nothing fixes the issue

Any help would be much appreciated 



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  • 0 in reply to rfcat_vk

    Hi Ian

    This one is on a dedicated pc, but I tried also on the same pc but over an ESX virtual environment with the same results. 

    I also tried with on a different pc with vmware workstation and I downloaded the vm from sophos. In that case I was able to login normally

    Thanks

  • 0 in reply to SamilV

    Hi Samil

     

    Seem to be a good option. I'll give a try and I'll post the result. 

    Thanks for the advice

  • 0 in reply to Mario Gonzalez2

    Hi,

    Quiet the same problem here. Apache.log shows an error the certificate does not exist. It was a wildcard certificate which does not exist anymore. I can see ApplianceCertificate.pem in /conf/certificate. Now the question, how to set the default cert as "active"when apache starts?

    Thanks

    Regards

  • 0 in reply to Mario Gonzalez2

    Hi Samil,

    I made a try on this.. I copied the ApplianceCerificate.key from a VM that works to /conf/certificate then I rebooted the appliance... didn't work.. I checked apache.log and now the log entry was:

    SSLCertificateKeyFile: file '/conf/certificate/private/ApplianceCertificate_wz.key' does not exist or is empty

    So I made the same process to copy the cert on this path and copied on the new path (/conf/certificate/private/), then rebooted but the problem persists and the log shows the same:

    SSLCertificateKeyFile: file '/conf/certificate/private/ApplianceCertificate_wz.key' does not exist or is empty

    So, it didn't make it 

    Thanks