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Email Notification not working

Inspace IT

I am setting my xg to send email notification for link down, wan failover, etc

I am using the Gmail server to send a notification to my personal account. 

I navigated to administration>email notification and chose the external server did all the configuration. The test mail was successful but I haven't received any mails.

I checked everything on Gmail setting everything is fine and xg also says "test email successful". but no email received on my personal account.



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  • 0

    Hi,

    which version of XG are you running? This issue was fixed in mr-8.

    Ian

  • 0 in reply to rfcat_vk

    SFOS 17.5.7 MR-7 in one FW and SFOS 17.5.8 MR-8 on the other

    both are having the same problem

  • 0

    Email notifications use to work both with the built-in Sophos XG mail server and using an external mail server. It was several release ago it stopped working for me. There’s a few threads about it on these forums but there was never a solution. The conclusion I came to is it’s broken. I’ve tried setting it up using iCloud and Gmail, but have the same issues as you. When trying to send a test mail, it looks like its successful but gets queued within Sophos XG but never actually makes it out.

  • 0 in reply to shred

    I asked in nearly all threads, if the problem is caused by the MASQ, but never got a dump or a conformation.

    If you can reproduce this and can take a look at the XG tcpdump, can you see, that the XG tries to send a mail with 0.0.0.0 outbound? 

  • 0 in reply to LuCar Toni

    What is the recommended tcpdump parameters to use to capture XG trying to send an email outbound? I'm not too familiar with using tcpdump.

    This is what I'm seeing in the XG logs:

    2019-11-14 19:51:07Emailmessageid="18035" log_type="Anti-Spam" log_component="SMTP" log_subtype="Allowed" status="" fw_rule_id="0" user="" policy_name="None" sender="redacted@icloud.com" recipient="redacted@icloud.com" subject="Test Mail" message_id="1iVSdW-0002GL-Qa-1573789867" email_size="933" action="QUEUED" reason="Email has been accepted by Device and queued for scanning." host="icloud.com" domain="" src_ip="127.0.0.1" src_country="R1" dst_ip="" dst_country="" protocol="TCP" src_port="54579" dst_port="0" bytes_sent="0" bytes_received="0" quarantine_reason="Other"

  • 0 in reply to shred

    Seems like this issue. 

    Can you actually reproduce it? 

    (PS would be fixed anyways in V18, because you could easily setup a WAN MASQ on Interface level, which would pick up this mail).

     

    If you run a tcpdump -ni any host 0.0.0.0  

    You should see this mail on WAN Interface, which can of course not be answered. 

  • 0 in reply to LuCar Toni

    Just tried sending a test message while using tcpdump, specifically: tcpdump -ni any host 0.0.0.0 

    I'm not seeing any activity at all. I'm still seeing the same message in the Sophos XG logs, however.

  • 0 in reply to shred

    Have a look at packet length being processed.

    Ian

  • 0 in reply to shred

    You are sending via SMTP Port 25? Or how should XG transfer the mail? 

    Do you see some packets with ' tcpdump -ni any port 25 '    ? 

  • 0 in reply to LuCar Toni

    I've tried it with the Sophos XG built-in mail server and with my Gmail account. When using 'tcpdump -ni any port 25', I don't see any activity when sending a test mail with the Sophos XG built-in mail server. When using 'tcpdump -ni any port 465', I don't see any activity when sending a test mail with Gmail configured. I'm still seeing the same entires in the Sophos XG logs, however. It seems like the messages are being queued for scanning but never actually make it past that.

    As I mentioned before, this use to work reliably using the built-in Sophos XG mail server. Test messages, notifications, backups - all worked great. At some point when I upgraded to one of the MR-X releases, it stopped working.