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Can't activate Security Heartbeat

Roberto Corti

Hi, 

I've just created a  Sophos Central Admin user, activated my Subscription (Central Server Protection Advanced / Central InterceptX Endpoint Advanced) and installed on a couple of clients. The problem is that in my Cluster of XG330 (SFOS 17.0.6 MR-6) when i try to activate the  Hearthbeat and insert my credentialsi obtain a message saying "Sophos Central registration heartbeat failed, verify your account credentials".

Any idea or someone had the same trouble ?



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  • 0 in reply to Roberto Corti

    i think you have to go with Sophos Support in this case.

    Would assume something went wrong on the XG itself. But i cannot troubleshoot this without an session. So the best way is to contact the support or your sophos partner. 

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