Quality Assured Documentation for XG (17.1.2 MR-2) available ?

Question

Hi, 
 
 i am evaluating the current trial version and used all of the published documenation from sophos. 
 Now i can&acute;t get SSL VPN working, the user is not able to download the VPN Client. 
 I checked all documentation and can&acute;t find any hints why the download is not possible.

LuCar Toni · Accepted Answer

Did you gave the support the remote access to the appliance? 
 They check such thing like empty default CA and explain to you, how to fix this. Like we did here.

LuCar Toni · Answer

Did you registered the Appliance or did you defer the registration? 
 Your Default CA is empty. This causes such Kind of issue. And an Empty Default CA should be fixed right now. Which Iso did you use? You said, you updated the appliance - Which Version to which? 
 You can quickly fix this issue, if you click on the default CA and fill everything proper into it and press safe. Afterwards, it should work fine.

Jelle · Answer

Is the user able to log into the user portal? Does the user see the client or is the SSL VPN menu item missing? 
 Do you use Actice Directory integration or do you work with local users? 
 Did you create a SSL VPN group and did you add the user(s) which are allowed to use SSL VPN?