Thread Info
  • State Suggested Answer
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 13 replies
  • Answers 1 answer
  • Subscribers 30 subscribers
  • Views 9171 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Netflix on apple TV

Daan

Since i deployed the XG in my netwerk, Netflix streaming on my apple TV 3 is no longer working.

You can browse the shows etc, but as soon as you hit play, you get an error message.

I checked the community and was redirected to this kb article that suposedly fixes this: https://community.sophos.com/kb/en-us/125061

 

Unfortunately after applying this, it's still not working.

The only way to get netflix to work is to either to create an exception rule on the IP of my apple TV to bypass scanning, or to disabled HTTP scanning all together.

 

Creating a rule with Netflix as a service does not work.

 

As my apple tv has DHCP address, I don't like the IP approach, and disabling HTTP scanning entirely, well yeah...

 

So is anybody aware what to do in this case in order to make it work, perhaps by making some changes in the FQDN for netflix?

 

Thanks



This thread was automatically locked due to age.
  • 0 in reply to Michael Dunn

    First of all, don't be confused by the traffic caught, because when I want to watch netflix, I disable the Netflix host group exception, and allow ALL destinations for the IP of my apple IP.

    That traffic is of course counted within the same rule.

     

    So well yeah, I'm at a loss currently on why this does not work.

    I don't know if it's relevant or not, but my device is in bridge mode

  • 0 in reply to Daan

    This KB describes two methods:

    https://community.sophos.com/kb/en-us/125061

    The FQDN method is "better" but seems not to be working for unknown reasons.

    The Exception method should work for you.

     

    If you just want it to work, please use the exception method.

    However...  If you want to debug the FQDN method, please log a support ticket.  I suspect that it will have to be escalated to the development teams where they can investigate more deeply.  Currently we have heard that method it is not working for a limited number of people but we haven't had any customer be in direct contact with the development teams who can determine the exact cause.  So if you have time and want to help improve the product, it would be nice if you do that.

  • 0 in reply to Michael Dunn

    Well to be honest, the FQDN method should work, especially as it's projected as the solution as of version 17.

    Just as a reference I will also try a test with the regex when I have a spare moment.

     

    I do want to add one more detail. I have the issues with my Apple tv 3. I noticed by accident that netflix on my Ipad is working like a charm, without adding any special rule ...