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XG210 crashed today

VikenNajarian

Hello,

The XG210 of my Custommer crashed today at 8:50AM, we were not able to ping the LAN IP or the WAN IP.

The firmware version is 17.1 GA.

It came back after a manual reboot.

Once online again I saw in the "performance" tab that we had an anormal high number of sessions at 8h50 which I guess it's the cause why the firewall crashed.

I don't really know what can cause such a high number of sessions, in normal use the sessions number is between 300 and 600 on this firewall...

Any advice ?


I opened a case with the number: 8183274

 

Viken



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  • 0 in reply to apalm123

    I had no pattern updates stuck.

    Sophos support couldn't find any reason at all why my XG would crash. Nothing stuck, nothing logged etc - just ceased to function.

     

    This is why they decided it might be a bad disc and replaced the XG

    Its been up for less than a week now and I also updated it to 17.1.2 MR2 - fingers crossed as mine crashed about every 10 days

  • 0 in reply to M8ey

    Our RMA replacement also has stayed working but we only went for 17.0.8 and I see 17.1 is no longer offered as an upgrade from within the GUI...  Perhaps the support team have found the issue?

  • 0 in reply to CMR

    I put my RMA right onto 17.1.2 MR2 as it was just out.

    No issues so far and another thing I noticed was I was getting Performance warnings for Load average on my original one where as the RMA doesn't get the spikes I was getting.

     

    So maybe I did have a bad disc and when it was being accessed caused a higher load time.

    Still hoping it remains up.

    I downloaded 17.1 and 17.1.2 directly from MySophos and not via the GUI

  • +1

    Mine did not crashed again since the 1st crash. It is now running with 17.1.2 MR2 and all is OK.

  • 0 in reply to VikenNajarian

    Mine has remained up since Sophos Replaced the Hardware.

     

    Looking more like I had a bad disc causing mine