Latest firmware not show

Question

Hi 
 My new devices have installed 17.04 version but no new firmware is available. 
 Why? 
 Regards

dark moon · Accepted Answer

I am on 17.0.6 at present, but am wondering if 17.0.8 MR8 is officially released ,why is it not available via the Sophos Admin console? Is there any Sophos Staff that can answer this? 
 on the 10th of May a post by @talex stated: 
 We've finished SFOS v17.0.8 MR8. This release is available in stages. In first stage it will be available at MySophos. Next week, it will be available from within your device for all SFOS v17.0 installations and later it will be available to v16.05 installations as well. 
 18 days later we are still waiting on the firmware to appear on "Your devices" for all SFOS v17.0 installations. 
 community.sophos.com/.../sfos-17-0-8-mr8-released

dark moon · Answer

shred said: I&rsquo;m still not seeing it as well on 17.0.6 MR-6 (Home). 
 Just upgraded mine to 17.0.8 MR-8. All thanks to Flo who helped me out! 17.0.8 was not visible either. 
 FloSupport said: You'll be able to update by:
 
 Navigating to this link to download firmware updates 
 
 Make sure to input your Serial number to download the correct type/version

Then follow this KB to manually upload this file via your XG Web Admin GUI

Jelle · Answer

MR8 was already visible last week and as assumed before it now is visible again. 
 Maybe there has been a problem with the update servers or anything like that. I think the updates will show up at every system now.

Nick Mancini · Answer

https://community.sophos.com/products/xg-firewall/b/xg-blog/posts/sfos-17-0-4-mr4-released

17.0.4 was not meant for public release, so it will not find new firmware on its own I ran into this the other day...you have to backup your config, download the SFOS iso of 17.0.6 or 8 if available, and replace the image from a bootable flash drive, then restore a configuration backup. 
 https://community.sophos.com/kb/en-us/126906 
 
 Go through the basic setup and restore the config from the main web console (the restore backup from the initial setup screeen did not work for me) 
 
 Get on a call with sophos ad they can walk you through it 
 
 It was a nightmare