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Sophos xg home install password? (no, its not "admin")

Jimmy Le man

Can someone enlight me? I'm trying to install it on an ESX environment for over two hours now...

During installtion I'm asked to provide a password, but where can I find it? Its not the serial number, and its not any password I can find or remember.. And I can't find it in any mail i received.



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  • 0 in reply to rrosson

    Hello guys, sorry for the late reply! I come home late yesterday so I couldn't try it out.

    I changed the interfaces but now the network isn't coming up anymore.

     

    I will reinstall the appliance when I get back home later today and try again.

    Thank you very much for all the help so far! 

  • +1 in reply to Jimmy Le man

    In Your first screenshot (VM Configuration) you only have Port1 (LAN) connected this IP is statically set to 172.16.16.16 until you can login via the console and change the network settings like I mentioned in a previous post in this thread.

    With Port2 (WAN) not connected you will not be receiving an IP address handed out by your pFSense firewall. Also keep in mind this will only give you access to the user portal (https://dhcp-ip) and not the admin portal (https://172.16.16.16:4444) which only listens on Port1. 

    Before you re-install you have two options:

    1. Attempt to login via the console from ESXi with the password of admin and change your network settings on Port1 to match your internal network to allow you to access (https://local-ip:4444)
    2. Build a VM that will run a web browser and attach it to the same interface as that you are using for Port1 of your XG Firewall. This VM will get an IP address from the XG VM (its running DHCP Server on this interface). In this newly created VM open the browser and have it go to (https://172.16.16.16:4444) and follow the instructions on the screen.

    Be sure to give the XG VM a few minutes to start all its services since you are only giving it two cores and 2 Gigs of RAM.

     

    Hope this gets you closer.

    -Ron

  • 0 in reply to rrosson

    Finally! I'm able to login! :)
    It wasn't without a fight, but its up and running.

    I changed the subnet from a running VM to 172.16.16.0/8 and then I was able to access the admin portal. (But only after resetting the password again) admin+admin was not working.

    Also, This was the first time -after all these reboots- I saw the EULA agreement I had to accept. After I pressed 'A' to accept I was finally able to change the network settings you guys were talking about.. So I don't think this is normal behavior? Or I'm missing something.

    It was confusing me that you can acces the user portal via the DHCP assigned IP but you can't access the admin portal via the same IP. And the fact that you can't change any network settings in the console once the machine is booted, only after you accepted the EULA, the settings are visible, made it difficult for me to get round this.

    So I would like to say BIG THANK YOU to all of you who helped me solve this "problem". This is really (one of) the most helpful forums I ever came across!

    Jimmy

     

  • 0 in reply to Jimmy Le man
    Glad That I was able to help and Thank you for marking this thread as solved. Enjoy your weekend and playing with your Sophos XG. :) -Ron
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