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SMC 6: Auto-enrolled iPads and Control App

Detlef

Last posting this year:

My iPads get the auto-enrollment-Link from the Apple configurator 2. Then after 4-5 times tipping on the touch-screen (next, next, yes, confirm, ... boring stuff) and the final "here we go" the iPads are in the SMC (with those weird naming convention iPad5,3 DAVCDEGGGVJ). I made a compliance-rule to install the Control-App when it's not installed. Works fine, Control-App ("bought" via VPP) comes to the iPad and asks whether it's allowed to send sounds and so on, the usual stuff. When I open the app, it crashes.
BUT: when I do not install the control-app via the compliance-policy but with the same task-bundle assigned to that iPad, everything is fine, control-app does not crash and can be opened.


The control-app comes from the app-store via VPP.


Merry X-mas and a happy new year

/Detlef



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  • 0 in reply to SDU

    Hi All,

    the patch is now available for download on sophos.com.
    After you have installed it, you have a new option within the "Apple VPP" tab called "Automatically assign VPP apps on installation"

    There, you can decide if you want to assign a device license or a user license.

    Additional information about the patch can be found in this knowledgebase article.

    Best regards
    Stefan

  • 0 in reply to SDU

    Hi SDU, 

    I've just got round to testing this patch, and i can see the option to 'Automatically assign VPP apps on installation' and that's set to assign it to the device, however I've just set up a new device through DEP and it has failed to assign any license to it.

    Am i missing something out?

    Cheers, 

    Adam

  • 0 in reply to AdamHeaton

    HI All,

    This is a feature I have been waiting for and really needed!   I have been able to install VPP apps without assigning licences on iOS 9.3.4 devices, However ....

    For a new device the initial Sophos Mobile Control install fails as it prompts to sign into iTunes. Any device that has previously had a Sophos Control licence assigned does install correctly and automatically setup completes ok.

    Could it be that Sophos cant "automatically" assign a licence to a device that has not yet completed the app enrolment? I notice you cant manually assign a licence until you have a device fully enrolled so I guess that makes sense?

    Unfortunately I may have to unbox 250 phones, update to iOS 9.3.4, assign Sophos control licence via AC2 then hand back to the support teams to continue setup.

    Saying that after cancelling the iTunes install message on some 9.3.2 devices it has actually installed the app ok. I have also seen this behaviour on app installs for devices that are already setup which suggests it could just be an intermittent fault?  I have the Sophos Control app set to install via the DEP profile and again at the end of a compliance rule.

    Cheers

    Andrew

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