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Problem in deploying app using Sophos Mobile on MAC OS

rehan tahir

Hi

I am trying to deploy Applications using Sophos mobile on MAC OS ( IMACs and Mac Books). 

I create a package ( pkg ) from .app.  For example I create an Numbers.pkg using the command :

pkgbuild --component /Applications/Numbers.app Numbers.pkg


I successfully upload the .pkg file to Sophos mobile Sophos-Mobile --> Apps --> macOS --> AddApp

I then install the application on the selected device using Sophos-Mobile -->Device --> Selected Device --> Installed Apps --> + Install APp

I see the status as successful on the Sophos Mobile - however the application is not installed on the device. 

I am able to install .pkg files that are pre-built as .pkg , i.e. I do not have to build them using pkgbuild process using the above process. 

Is there an example on how to install apps that are in .dmg format ?  For example how to deploy Chrome browser on macOS using Sophos Mobile ? 

Thanks
rehan


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  • 0 in reply to rehan tahir

    Hi  

    Please help me with the answers for the below queries:

    1. Please suggest the macOS version installed on the destination machine.

    2. Would you please suggest for which application you have installed through .pkg files? Once we have the name of the application we can try installing the application on our test machine.

    3. Have you tried installing .pkg package manually for any these applications - firefox, chrome, numbers? 

  • 0 in reply to Jasmin

    Hi Jasmin

     

    1:  macOS version on the destination machine is Mojave , Version 10.14.6

    2: I have installed on the destination system iterm2, Numbers, Firefox and Chrome via pkg files manually ( i.e. without MDM ).  iterm2 is the simplest of them so I would suggest you can try that. 

    3: Yes I have , as I have mentioned before.  Manual installation works fine.  

     

    thanks

    rehan

  • 0 in reply to rehan tahir

    Hi  

    I did some investigation at my end, and have tried to install chrome as well as numbers .pkg with MDM(I will try with iterm2 as well). When tried to install manually as well, we are getting certificate error that this application is untrusted. I did check with the escalation team for this, and it seems that when .dmg files are converted to .pkg file, the app store recognizes the certificate as untrusted and this is the reason it is not getting installed on the device. For getting the app(.pkg file) trusted certificate, is something Apple development/support team looks into. I would recommend you to check with the Apple support team as well once. 

  • 0 in reply to Shweta

    Hi Shweta

    By "Apple support team" do you imply "Apple support team at Apple" or the "Apple support team at Sophos" ?

    Thanks

    rehan

  • 0 in reply to rehan tahir

    Hi  

    You will need to check with Apple Support team for the certificate issue within app

  • 0 in reply to Shweta

    Hi  

    I just wanted to follow up regarding this post, did you manage to get in touch with Apple Support team for this issue?