Please use this space to create a new post for issues you are having if you do not see a post already created for your issue. We will also welcome feature functionality feedback, enhancement requests, and general questions.
Just wanted to give an update on this. I think this should be something that is added to the instructions.
The fix was after installing the plugin through Automate, you have to go assign the Sophos Plugin user class from within Automate.
There are two there. "Sophos Plugin Admin" and "Sophos Plugin User". I gave myself both, but I would think you have to have the admin one to configure the plugin.
Elias, just following up on this. Seeing as you explicitly disallowed this functionality, is there any plan/workaround being developed for the future? I appreciate any suggestions.
Good morning!
I have have followed all of the steps, my user in Automate has Sophos Admin and Plugin, logged out of control center and went back in and the API will still not stay connected. The logs arent showing anything being refused....I recreated my API key as well to see if that would work. The Server logs show that the tables all received the permissions.
2021-09-08T06:57:37.1959856-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T06:57:37.7644694-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T06:57:38.1717402-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T06:57:42.4831341-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T06:57:53.1366682-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T06:58:09.5951590-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T06:58:11.3401379-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T06:58:48.7858231-07:00 [1.0.0.134] ClientsViewModel :: Force Sync invoked From clinet Tab
2021-09-08T06:58:48.8078226-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T06:58:58.4872361-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T06:58:59.9595477-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T06:59:12.4576234-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T06:59:12.5176128-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T06:59:19.3182561-07:00 [1.0.0.134] DashboardViewModel :: Auto refresh timer changed to 5 mins
2021-09-08T07:00:05.3405385-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:01:23.0303104-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:01:23.4041770-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:01:23.7560872-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:01:31.6491986-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:01:35.8931895-07:00 [1.0.0.134] ComputersViewModel :: Refreshing data for endpoints from database
2021-09-08T07:01:50.8100624-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:02:07.5626390-07:00 [1.0.0.134] ClientsViewModel :: ForceSync interval get from database:- 15 Minute.
2021-09-08T07:02:16.4130575-07:00 [1.0.0.134] ComputersViewModel :: Refreshing data for endpoints from database
2021-09-08T07:02:31.6984180-07:00 [1.0.0.134] LocationsViewModel :: Refreshing data for locations from database
2021-09-08T07:02:48.6406932-07:00 [1.0.0.134] AlertsViewModel :: Refreshing data for alerts from database
2021-09-08T07:02:53.1142668-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:03:00.3902282-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:03:02.0475321-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:03:02.1175317-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:03:06.3661145-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:03:19.6126191-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:03:50.1374903-07:00 [1.0.0.134] DeploymentUploadViewModel :: :::Removed client info::;
2021-09-08T07:04:03.0066384-07:00 [1.0.0.134] LocationsViewModel :: Refreshing data for locations from database
2021-09-08T07:04:07.7433918-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:04:24.8247280-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:04:24.8576966-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:04:24.9546915-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:04:25.2556905-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:04:27.4194830-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:04:39.9830419-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:06:02.3400139-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:06:02.8093271-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:06:03.2217557-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:06:06.2260911-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:06:06.2450576-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:06:06.3300929-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:06:07.0628596-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:06:10.2175281-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:06:58.6586802-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:08:07.5634310-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:11:47.8976228-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:11:49.2647233-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:11:49.6828636-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:11:54.0326212-07:00 [1.0.0.134] SettingsViewModel :: Refreshing data for settings from database
2021-09-08T07:12:14.2366297-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:12:14.6915273-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:12:15.0547242-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:13:59.9145658-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:14:03.6432866-07:00 [1.0.0.134] DashboardViewModel :: Auto refresh timer changed to Off
2021-09-08T07:14:03.6462875-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:14:03.6672511-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:14:03.7202913-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:14:03.9799472-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:14:06.9619027-07:00 [1.0.0.134] DashboardViewModel :: Auto refresh timer changed to 5 mins
2021-09-08T07:14:17.3742245-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:21:23.1813813-07:00 [1.0.0.134] SettingsViewModel :: Refreshing data for settings from database
2021-09-08T07:22:10.3422844-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:22:10.8364150-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:22:11.2022801-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:28:30.5039513-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:28:30.5799499-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:28:30.6529996-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:28:30.9459511-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:28:33.8659092-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:28:41.0569104-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:29:15.7706158-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:29:16.2218832-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:29:16.6431339-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:29:19.5946643-07:00 [1.0.0.134] SettingsViewModel :: Refreshing data for settings from database
2021-09-08T07:29:31.5037969-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:29:31.8858089-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:29:32.2225035-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:29:36.2915455-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:29:40.7329790-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:29:40.7889686-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:29:42.8452900-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:31:23.0695170-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:31:24.2721193-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:31:24.6236945-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:31:32.5594720-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:31:33.8408988-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:31:34.0795715-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:31:34.3448695-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:33:07.4960924-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:33:09.6540930-07:00 [1.0.0.134] ComputersViewModel :: Refreshing data for endpoints from database
2021-09-08T07:33:34.2224451-07:00 [1.0.0.134] LocationsViewModel :: Refreshing data for locations from database
2021-09-08T07:33:43.2313887-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:33:47.7485429-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:33:47.7995807-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:33:47.9185836-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:33:48.2015781-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:33:50.0951992-07:00 [1.0.0.134] ComputersViewModel :: Refreshing data for endpoints from database
2021-09-08T07:43:46.6121989-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:43:47.0907271-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:43:47.5181654-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:43:50.6462642-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:43:51.9788393-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:45:07.9929767-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:45:08.4414825-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:45:08.7768863-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:45:31.4546985-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:45:31.4836423-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:45:31.5670990-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:45:31.8274915-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
Any help in the right Direction would be great. ThankS!!
Automate vs 21.0.181 Patch 8
