Release Notes & News

Reflexion is releasing a new version of Reflexion Total Control (RTC version 8. 30.0) on Friday February 3rd starting at 10 pm EST

2017-02-02T16:31:00Z

Reflexion engineers will be conducting a software update release this Friday, February 3, 2017, between the hours of 10:00 PM and 01:00 AM EST (UTC -5). Users will experience periods of delivery latency during this time period. Additionally, Reflexion's user interface will not be available during this time; all updates will be posted upon completion of the maintenance.

Reflexion Spam Engine Upgrade

2016-10-27T13:00:00Z

On Friday 18th November, we are upgrading our spam filter engine to improve Reflexion's spam filtering capabilities. This upgrade will give you a better email experience, as we work to eliminate more of the unwanted email from your inbox. We still encourage you to send all missed spam to Support.Missed@Reflexion.net; all these submissions are evaluated and used to enhance the spam engines effectiveness.

As we are changing the way we classify spam, it may be necessary for you to review the settings you have within Reflexion.

The upgrade will modify the default "Content-Filtering Threshold" settings configured in Enterprise Properties. Below shows you what the current value is and what the new values will be:

Level	Current Value	New Value
Aggressive	60	75
Optimized	75	85
Cautious	90	95

If you currently use the default "Content-Filtering Threshold" settings, then you do not need to take any action. These settings will automatically be adjusted for you.

If you use custom "Content-Filtering Threshold" settings, then we recommend that you review these settings and you may need to manually adjust them based on the new values. For example, if you currently have Aggressive set to 65, then you would change it to 80. These are only recommended settings and it may wish to adjust these settings over time to fit your requirements.

If you have any questions, please contact Reflexion support at support@reflexion.net

Reflexion encryption service is experiencing delays

2016-10-07T17:30:00Z

Reflexion is currently experiencing delays in the encryption and delivery of encrypted email. This impacts all Encryption customers. This post will be updated with further information as it becomes available.

Bob Ianson | Sophos Community Manager

Reflexion Total Control (RTC version 8.10.0) release

2016-10-07T12:37:00Z

We will be releasing a new version of Reflexion Total Control (RTC version 8.10.0) on Friday October 7th starting at 10 pm EDT. The process should take no more than 3 hours. Customers may experience a 20 minute delay during this time.

RTC 8.10.0 update includes:

1) Fixes the issue where a new API session would invalidate an older session.

2) Enterprise Administrators will now be allowed to access and modify their enterprises encryption settings.

3) Apache Tomcat will be updated

Reflexion Total Control (RTC version 8.10.0) release

2016-10-04T14:16:00Z

Users of Reflexion Encryption may be receiving NDR

2016-09-21T10:52:00Z

Users of Reflexion Encryption may be experiencing an issue where they receive an NDR message stating that an email was not sent due to a "zixmail decrypt failed:[ZIX_CRYPTO_KEYNOTFND_ERROR]. ". Our Engineers are aware of this issue, and are currently working to resolve it. If you receive this message, please try to send the email again at a later time.

Maintenance to the Tickets.Reflexion.net website

2016-09-20T16:44:00Z

Reflexion engineers will be conducting routine maintenance to the Tickets.Reflexion.net website this Wednesday morning, September 21, 2016, between the hours of 0700 and 0800 EDT (UTC -4). During this time, if you visit https://tickets.reflexion.net you will be redirected to www.Reflexion.net. You can open support cases by clicking on the Support link in www.Refexion.net, or by emailing Support@Reflexion.net. All updates will be posted upon completion of the maintenance.

RADAR Archiving Customers Only

2016-09-12T09:39:00Z

Some customers may experience a delay with being able to view messages delivered between 9/10 – 9/12 in their RADAR portal. Our Engineering team is aware and taking steps to index this mail into RADAR as quickly as possible. In some instances, it may take up to several days for all messages to appear in RADAR. We apologize for any inconvenience this has caused and rest assured we are always looking at implementing measures to prevent these type of delays from occurring.

UPDATE - Reflexion Total Control (RTC version 8.0) release

2016-08-20T17:28:00Z

The release of Reflexion Total Control (RTC version 8.0) has been postponed to Saturday August 20th starting at 10 pm EDT. The process should take no more than 3 hours, and customers may experience a 20 minute delay during this time.

Reflexion Total Control (RTC version 8.0) release

2016-08-18T17:51:00Z

We will be releasing a new version of Reflexion Total Control (RTC version 8.0) on Friday August 19^th starting at 10 pm EDT. The process should take no more than 3 hours, and customers may experience a 20 minute delay during this time.

RTC 8.0 includes a new feature:

Macro blocking – this feature will block any attachments that contain macros. This feature can be set at both enterprise and user levels.

Reflexion Maintenance Infrastructure Upgrade

2016-08-11T16:36:00Z

Hello,

We wanted to bring to your attention that our Data Center Operations Team will be performing a maintenance upgrade to our Reflexion infrastructure starting at 10:00 PM Eastern Time Friday, August 12, 2016. During this upgrade users may experience some delays to email delivery. We don’t expect the maintenance window or any email delays to exceed beyond 2 hours.

Regards,

Sophos Support

RESOLVED - Some Outbound Emails being blocked by Microsoft email solutions

2016-08-10T14:01:00Z

UPDATE: This is now RESOLVED

Reflexion has received reports of outbound email being blocked by some Microsoft email solutions (not including Office 365). Our engineers are working with Microsoft to resolve the issue; updates will be provided on this page as soon as available.

Regards,

Sophos Support

[RESOLVED] Reflexion Delay - RADAR

2016-07-26T18:39:00Z

[RESOLVED] Hello, We are currently experiencing a delay in Radar and archived email. Email is processing, but you will see a delay in the ability to view new email through the Radar Portal. At the current time our engineering team anticipates that there could be approximately a 24 hour delay in the ability to see newly archived messages in your RADAR portal. Keep in mind, this does not have any effect on the flow of regular inbound/outbound email. Our engineers have identified and resolved...(read more)

Reflexion Delay - RADAR

2016-07-26T10:33:23Z

Hello, We are currently experiencing a delay in Radar and archived email. Email is processing, but you will see a delay in the ability to view new email through the Radar Portal. Our team is currently working on determining the length of delay that can be expected. Keep in mind, this does not have any effect on the flow of regular inbound/outbound email. Our engineers are aware and working to resolve the issue as quickly as possible. We will provide updates as new information becomes available...(read more)

RESOLVED - Encrypted Mail Service Interuption

2016-07-12T16:38:00Z

Original Author: Andrew Serody - Posted July 1st 2016

Update:

2:45pm EST

Secure Mail issue is now resolved and all encrypted mail is now able to be sent and accessed.

Thank you for your patience.

Regards,

Reflexion Support

Original Message

Our Secure Mail Partner is currently experiencing a temporary issue with their Encryption service.

During this time our secure mail recipients may experience the following symptoms:

A delay in encrypted secure message notifications
Delays or errors while attempting to access your encrypted secure message.

Their engineers are currently working on the problem and expect to have a resolution shortly. We apologize for any inconvenience this may cause and we will provide an update as soon as a new update is released.

Regards,

Reflexion Support