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Failed to install SAVXP - Windows 10

Tara Heffer

Hi,

 

I am attempting to install Endpoint onto a device that had previous runtime errors, whilst i am now having it communicate back to the Enterprise Console it is unfortunately not installing the additional components and coming back with the error "failed to install SAVXP"

I have looked at the logs but cannot make heads or tails of them as i am a complete novice, can anyone advise?

 

Many thanks

Tara

 

i have only added a snippet of the logs as they are too large to upload, let me know if thats enough.



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  • 0 in reply to QC

    Hi Christian,

     

    Yes Antivirus is installed but when i try and uninstall it is gets all the way to the end and then begins reversing, it it best to use a third party uninstaller to try and remove the software as i can see that the other components are being pushed out from the server successfully.

     

    Thanks

    Tara 

  • 0 in reply to Tara Heffer

    Hello Tara,

    a third party uninstaller
    I wouldn't recommend doing so. IMO they can't be the universal tool many claim to be, and if they work they're the hatched not the scalpel. You don't want to get rid of all of Sophos forever. I'd suggest you use Microsoft's Fix problems. Stop the AutoUpdate service, run the tool to remove the Sophos Anti-Virus installer information (please note: this is not an uninstall). After the service is started AutoUpdate should again try to install SAVXP when it checks for updates.

    Christian

  • 0 in reply to QC

    Hi Christian, 

     

    That did the job and now the software is reporting back to the console successfully.

     

    Thanks for all your help

    Tara

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