Software Update Failed - Stuck downloading binaries

Hello Matt,

all I can come up with is: SUM is failing to update with generic error 80040401: Event ID 16421 and 16422

Christian

Hello

I am having the exact same problems with the "failed to launch self-updater child process! error code = 3"

I have followed the advice given in this thread, checked the reg key and all i had to do was add the extra 0 onto the end of the user data key and then also cleared out the c:\windows\temp folder but the updates still fail to complete.

Is there any other advice i can follow or is it time to seek advice from the helpdesk?

Hello Bluetooth,

upon a (successful) self-update there should be a MSIxxxxx.log in %windir%\Temp with a size of around 800kb. Self-update is run from ...\Update Manager\Working\Decoded-SDDM\A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1\SUMSelfUpdater.exe . which in turn attempts to install the SUM.msi from the same folder and it write its actions to SUMSelfUpdaterLog.txt . Maybe you can find a hint in some of these locations.

Christian

Awesoooome! That fixed it for me. Thanks you so much:)

Same happening here, started 2 weeks ago, updates are working fine but getting this software update failed error.

I cleared out the temp folder but still nothing - checked the logs and nothing jumps out at me, any clues ?

Computer name Alerts Errors                    Last updated               Download status        Configuration Version Number of shares
****************** Software update failed. 09/12/2011 06:55:07 09/12/2011 08:55:00 Matches 1.3.1.168        1

This article solved resolved the issue for me, http://support.microsoft.com/kb/221863