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Failed to install Antivirus

KevinZhang

The error I got - - Product: Sophos AutoUpdate -- Error 25001. A more recent version of Sophos AutoUpdate was found. Uninstall it using Add/Remove programs.

1. No Sophos products listed in Add/Remove programs

2. Searched and Removed anything with Sophos from the Registry

3. Sophos folders were deleted from file system as well

Still no joy to install Sophos Antivirus, can someone please help?

Regards

Kevin Zhang



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  • 0 in reply to QC
    Hi,
    I am part of the IT department ?
    machine is being prepared for windows 7 to windows 10 migration. Is a typical developers machine.
    attempt was initially made to update to new version, this failed and left an incomplete install / uninstall, that does not work and can't be removed.
    Hence it is showing one sophos tool with blue/white icon and one with a colourless (white only ....) icon.
    We had similar issues once before and your colleagues directed us to a registry setting that would "convince" the sophos installer that client firewall was no longer installed. will this fix-it tool do that ??
  • 0 in reply to QC
    Hi,
    I have the log files, however I have no means to send them to you ?
    I need to at the very least be able to completely remove the software from my machines(s) - (take back control of our computing devices ??)
  • 0 in reply to QC
    There was one but not working - services can't be started, then I tried to uninstall it from Add/Remove programs but no success so I decided to clean up registry and file system.

    Sophos should have a utility to manually remove its products from system if Uninstall is not an option.


    Kevin
  • 0 in reply to chiajaegbu

    Hello chi ajaegbu,

    I am part of the IT department ... your colleagues
    sorry - it wasn't really obvious, no offence intended. Contrariwise I am not part of Sophos. Also I had (fortunately) not yet to deal with Windows 10 and specifically Windows 7->10 migration. Thus I don't know this issue or the "offending" key and I'd suggest that you contact Support directly.

    Christian 

  • 0 in reply to QC
    Hi,
    just to complete this.
    Sophos support directed me to rename the "Client Firewall" registry key and the uninstall was then able to proceed successfully.

    Thanks for yor help....