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80040404 Threat detection data update failed.

We have a central update manager that's providing updates for several local servers via http. The whole system worked fine until just a few weeks ago. I think the cause of the problem was the release of SEC 10.0.4, but I'm not sure about that.

The central update manager has the following subscriptions:

9.5 - recommended

9.7 - recommended

10.0 - recommended

The local severs have a full installation of SEC 5.0 and are subscribed to either 9.5 and 10.0 or 9.7 and 10.0.

A few weeks ago seemingly all local servers started issuing 80040404/80040401/80040406 error messages. I've tried the procedure described here

http://www.sophos.com/en-us/support/knowledgebase/66176.aspx

on central as well as local servers - no success.

I've "split" the subscription on the central server into 10.0.3 and 10.0.4 and tried either subscription on one of the local servers - no success.

Finally, I did a complete re-install on a test server (local server) and even that didn't help. Looking at the files I found out, though, that the Sxxx directories are completely missing on the local server whereas the Warehouse seems to be filled normally (~250MB).

Any suggestions?

:24987


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  • Hello Thomas.

    admittedly it's a little bit confusing - the list of available products is built by the "master" SUM from the Warehouse (usually Sophos) it contacts (indeed from the first source location it successfully contacts). In case your SUMs are downstream (i.e. they have a local source like the master SUM) they can only download they versions available in the local Warehouse - and these depend on the subscriptions of the SUM maintaining the Warehouse. You should have gotten a warning when saving the child SUMs configuration (but as one gets this all the time in such a configuration one probably uses to simply acknowledge it without giving it another thought).

    Christian

    :35173